Implementation Consultant, Large Deployments

AlphaSense

7d•$100,000 - $125,000•Remote

About The Position

AlphaSense is seeking a highly organized, data-driven, and client-focused Implementation Consultant to join their growing Customer Success team. This role will manage the onboarding and rollout of AlphaSense's solutions for both new and existing enterprise clients, acting as the liaison between pre-sale discussions and the onboarding experience. The position is crucial for client success, focusing on executing large deployments, developing scalable processes, and translating client needs into actionable implementation plans. AlphaSense is a leading market intelligence and search platform powered by AI, trusted by over 6,000 enterprise customers, including a majority of the S&P 500. The company, founded in 2011 and headquartered in New York City, has over 2,000 employees globally with offices in the U.S., U.K., Finland, India, Singapore, Canada, and Ireland. The recent acquisition of Tegus in 2024 further enhances AlphaSense's mission to empower professionals with AI-driven market intelligence.

Requirements

At least 4+ years of experience as a client-facing Implementation Consultant or Professional Services Consultant in a B2B SaaS environment.
Experience with change management best practices, ensuring a successful transition for client organizations after deployment.
Strong sense of seeing a project through completion and managing tasks.
Familiarity with project management tools (Linear, Jira, Asana, Rocketlane, etc.) and CRM software (Salesforce) for tracking deployments and client information is a must.
Understand how to slice through data, with the ability to look at deployment metrics, understand key trends, and develop both internal and external reports.
Must be proficient in Microsoft Excel/Google Sheets (pivot tables, complex formulas, data validation).
Interest in identifying operational inefficiencies and driving organizational change through the development of scalable processes and documentation.
Excellent communication skills to persuade both senior client leadership and internal stakeholders to keep projects on track and mitigate risk.

Responsibilities

Own the entirety of the deployment phase, including the development of detailed project plans, defining critical milestones, and proactively mitigating risks to ensure a successful deployment.
Serve as the main point of contact for deployment activities, leading regular project status meetings, aligning resources (e.g., Sales, Marketing, Product, etc), and communicating progress, risks, and deployment status.
Act as a resource for analyzing implementation trends, potential bottlenecks, and translating data into clear, actionable insights for both internal teams and external stakeholders.
Actively identify areas for improvement in existing deployment methodologies, develop and document best practices and standardized playbooks, and implement scalable solutions to ensure a smoother, faster onboarding experience for all future clients.
Develop a strong understanding of the product, the persona of customers, the reason for investment, and how this maps back to the customer lifecycle.