Implementation Consultant II

Sovos Compliance•,

15d

About The Position

Build your future with Sovos. If you're seeking a career where innovation meets impact, you've come to the right place. As a global leader, Sovos is transforming tax compliance from a business requirement to a force for growth while revolutionizing how businesses navigate the ever-changing regulatory landscape. At Sovos, we're dedicated to more than just solving compliance challenges -- we're committed to making a positive and lasting difference in everything we do. Our teams operate on the modern edge of digital technology, working not only to solve complex business challenges but also to enrich our personal, professional, and local communities. Our purpose-built systems provide the tools you need to thrive in a world where governments demand increased visibility, faster reporting and greater control over business processes. Excited about the possibilities? So are we! Don't worry if you don't check all the boxes -- apply anyway! We're focused on hiring the right people, not just the "right" resume. It's not about what you've done elsewhere; it's all about what you're capable of doing here.

Requirements

Experience in client implementation or project management; prior experience in a similar role is preferred
Strong knowledge of tax rules and processes in the relevant product market
Excellent time management, organizational, and decision-making skills
Strong oral and written communication skills with the ability to convey complex concepts clearly
Ability to work effectively with cross-functional teammates, colleagues, and clients
Analytical mindset with the ability to concentrate on and resolve complex problems
Due to client contractual obligations, the successful candidate will be asked to clear a background check and drug test upon hire

Responsibilities

Serve as the primary point of contact for large, complex client implementations as well as standard clients when needed
Develop and manage project plans, proactively identify risks, and resolve issues as they arise
Collaborate with cross-functional teams to ensure configuration tasks are completed and key client requirements are met
Produce thorough Client Procedures or solution architecture documents capturing all configuration details and go-forward support information
Lead fast-paced working sessions with clients to design technology-based solutions for complex business challenges
Prepare accurate and timely project status updates, managing stakeholder expectations throughout the project lifecycle
Deliver a seamless, documented handoff to Client Support or Compliance Services teams upon implementation completion
Continue service or support activities for clients after go-live, especially during peak processing periods
Identify and implement process improvements across tools, documents, reports, and templates to strengthen the implementation practice
Provide advanced training, coaching, and mentoring to teammates, as well as client-facing training as needed
Partner with internal departments (Sales, Product, IT, Support, Managed Services, and others) to ensure all tasks align with the project plan and implementation methodology