Implementation Consultant I

ADP•Pittsfield Charter Township, MI

1d•Onsite

About The Position

ADP is hiring a Client Onboarding Specialist. This role is for individuals looking to grow their career in an agile, dynamic environment with opportunities for progression, continuous learning, and mentorship. The company fosters a culture that values equity, inclusion, and belonging, creating a safe space for diverse perspectives. As a Client Onboarding Specialist, you will manage the ADP relationship post-sale, serving as the first point of contact for mid-sized business clients with ADP's payroll and HR solutions. You will build client relationships and implement ADP's technologies to ensure client success, impacting the daily lives of their employees. Your responsibilities include ensuring clients are comfortable using ADP's products, understanding their business needs, analyzing systems and processes, and guiding them to the best solutions. The role involves working with diverse clients across various geographies and industries, making each day different. The position is in a metrics-driven environment, requiring adaptability to change and strong client-facing skills. Excellent communication, both verbal and written, is essential for building rapport, trust, and professionalism. Client satisfaction is a key performance indicator. The role offers a fast-paced environment with opportunities for fun and lasting friendships within an inclusive company culture.

Requirements

High School Diploma
1 to 3 years of experience working in a client service/customer service environment or systems integration environment
Basic project management skills
Ability to work overtime hours during peak seasons
Military Experience is considered an acceptable experience.

Nice To Haves

MAS experience preferred
A college degree is great but not required.

Responsibilities

Create exceptional onboarding experiences for each product or service implementation.
Help clients develop the skills and confidence to use ADP products with ease through expertise and relationship-building.
Consult with clients and analyze existing systems, interface requirements, and business processes to deliver a comprehensive ADP solution.
Incorporate new processes, tools, and approaches when recommending and implementing the ADP solution.
Collaborate with ADP associates in sales and customer service.
Exchange routine information with members of the client project team, including priorities, timeliness, and issues as they arise.
Work on multiple time-sensitive projects and follow-up items simultaneously.
Share essential information with clients and internal ADP teams.
Adhere to a daily schedule and organize yourself to handle a high volume of inbound calls.
Potentially increase daily phone time during peak seasons, such as the end of the calendar year.