Implementation Consultant (Golf)

Lightspeed Commerce, Inc. • Montreal, QC

14d • Hybrid

About The Position

We’re looking for an Implementation Consultant (Golf) to join our Launch Services team in Montreal. Reporting to the Manager, you will be responsible for overseeing the steps of the customer's onboarding process from start to finish. You will serve as the main point of contact for customers during the onboarding process.

Requirements

• Experience in the Golf Industry or Avid golfer
• Experience managing customer expectations using phone and email communication
• Experience resource planning and task assignment in a non-supervisory role
• Excellent communication skills in French and English, both verbally and written. As a global company with employees and clients outside of Quebec, fluency in English as a working language is required for this position.

Nice To Haves

• Experience with the retail or hospitality industry
• Experience with Hubspot or Salesforce
• Experience with ClickUp or ChurnZero

Responsibilities

• Conducting kick-off calls with customers to outline processes and manage customer expectations of the onboarding process
• Ensuring customer training is completed throughout onboarding process
• Scheduling internal resources to complete project-related tasks, such as the hardware installation, starting the customer billing cycle, or setting up payments processing
• Communicate with the customer on the status of the implementation and send reminders of upcoming training dates
• Managing your own segment of customers who are working through the onboarding process
• Maintaining consistent and timely updates to the customer based on task completion and customer responsibilities during onboarding
• Updating customer records in our CRM and other web-based tools to reflect project updates and timelines
• Managing the amount of time for customers to move from sales close to the time they’re using the system
• Ensuring great customer satisfaction ratings.

Benefits

• Flexible work environment (3 days a week in office)
• Flexible paid time off and remote work policies
• Equity options
• Contributions to your pension plan
• Training opportunities to grow your skills and career
• Health and wellness credit
• Time off to volunteer and give back to your community
• Interest groups, employee led networks, social committees to sponsored sports teams
• Computer purchase program to get your personal Macbook
• Enhanced parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed