Implementation Consultant - Forms Builder & Payments

Springbrook Holding Company LLC

5d • Remote

About The Position

Springbrook Software is the leader in cloud-based ERP and payments software for local municipal governments and special districts. For over 30 years, Springbrook has set the industry standard for how small to mid-sized municipalities operate with efficiency, transparency, and security. More than 2,000 cities, towns, and districts nationwide rely on Springbrook's solutions to manage finances, payroll, utility billing, and payments. We foster a culture focused on performance, collaboration, and balance-empowering employees to do meaningful work while enjoying flexibility, competitive compensation, and excellent benefits.
The Training and Implementation department at Springbrook-Xpress Bill Pay is seeking an Implementation Consultant. This position will also be responsible for Forms Builder Projects to further assist and support the Xpress Bill Pay (XBP) implementations for all municipal and utility customers. You will partner closely with our team to configure ERP/XBP systems, support integrations, provide training, and ensure successful go-lives. This position is remote within the United States and requires occasional travel, including travel to Utah at least once per month or as needed, and travel to customer training sites when required.

Requirements

• Strong working knowledge of Springbrook modules (UB, CR, GL, CH, BR)
• Understanding of internal Springbrook configuration processes
• Familiarity with CivicPay and Xpress Bill Pay preferred
• Ability to manage multiple implementation tasks across ERP and payments systems
• Willingness to travel as required
• 3+ years in a customer-facing implementation, professional services, or support role
• Bachelor's degree in a business-related field or equivalent SaaS experience
• Experience implementing or supporting cloud-based billing, ERP, or payments software
• Proficiency working with complex SaaS platforms

Nice To Haves

• Experience working with municipal governments or utilities
• Background in municipal finance, billing, or payments software
• ERP or payments software implementation experience

Responsibilities

• Deliver and support Forms Builder Training
• Manage all Springbrook configuration activities for Xpress Bill Pay implementations, including new clients and migrations
• Submit and track LaunchDarkly requests; coordinate SFTP setup; work with SRE to enable contract-based features
• Configure Springbrook modules using Springbrook Enterprise and Cirrus access
• Review and reconcile data between agency ERPs and Xpress Bill Pay
• Communicate with agencies once contracts and project overviews are received
• Coordinate with team on Civic Pay-related activities including NACHA files, email lists, reporting, and account conversions
• Provide post-go-live support to ensure smooth transitions
• Maintain awareness of security and privacy policies and report incidents as needed

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 11-50 employees