Implementation Consultant, BRIX

Hyphen Solutions

1d•Onsite

About The Position

Hyphen Solutions aims to build a trusted homebuilder network, unifying the construction supply chain. Consultants provide a variety of consulting and training services to new and existing Hyphen Solution clients to ensure client satisfaction and the successful implementation of Hyphen Solutions’ software applications. For over two decades, Hyphen Solutions has been dedicated to seamlessly connecting systems, data, and teams in the Residential Construction industry through reliable software solutions that drive economical outcomes. Their solutions are trusted by Home Builders, Suppliers, Contractors, and Trades across North America, with 1 in every 3 new homes being built with Hyphen software. From flagship products like BuildPro and SupplyPro to their newest innovations, they provide the only full-cycle software suite designed to support teams before, during, and beyond the build. Joining Hyphen Solutions means helping to shape the future of technology in Residential Construction while achieving professional goals.

Requirements

Bachelor’s degree required
Ability to learn the activities necessary to implement enterprise level applications (ERP, CRM, or SCM)
Ability to utilize a process and change management driven implementation methodology
Ability to contribute to the development and implementation of new business processes and new organizational roles and responsibilities
Strong professional skills including ability learn quickly, adapt to a variety of client situations, and assist in managing client expectations
Strong organizational / time management skills, with the ability to develop strong Project Management skills
Excellent presentation and communication skills (verbal and written) required
Ability to work independently while adding value to team projects and assisting in the achievement of department goals
Ability and willingness to travel extensively, up to 100%
Excellent decision-making skills and issue resolution skills
Ability to acquire industry knowledge within a short period of time

Responsibilities

Work as members of a team or as an individual, providing critical process review, system design and configuration, infrastructure validation, system deployment, and user training as well as product knowledge expertise.
Assist with planning the implementation and developing the implementation project plan to meet client expectations, timeframes, and budget.
Review existing technology, systems, infrastructure, and data integrity.
Work with client personnel to ensure these areas are ready to support deployment of Hyphen Solutions’ applications and help to resolve any issues that arise in these areas.
Set up and configure Hyphen Solutions’ applications to meet the business needs of the client.
Conduct Conference Room Pilots to verify new business processes, system configuration, and integration.
Train client personnel, including management and field users.
Provide on-going training and application support for application users.
Assist with identifying, tracking, and resolving issues that arise during the implementation process.
Develop and maintain quality relationships and communication with project team members through the implementation process.
Adhere to all Hyphen Solutions’ policies and procedures as well as implementation methodology and policies.