Implementation & Client Support Specialist: Onboarding, ATS, HCM

Canary Hiring Technologies•Atlanta, GA

2d•Hybrid

About The Position

The Implementation & Client Support Specialist leads the setup and launch of new Canary clients across onboarding, applicant tracking, and payroll products, then remains a trusted point of contact after go-live. The role configures hiring workflows and onboarding packets, converts and validates employee and payroll data, connects Canary with clients’ HR and payroll systems, and ensures clients can begin hiring and processing accurately and on time. It combines project management, client communication, system configuration, and hands-on payroll and compliance knowledge. The position is based in Atlanta and is hybrid.

Requirements

At least 2 years of experience in HCM/HRIS implementation, SaaS onboarding, ATS setup, payroll implementation, or a related field.
Hands-on experience with payroll processing, data conversion, reconciliation, or system configuration.
Working knowledge of new-hire compliance, including Form I-9, E-Verify, and tax withholding forms.
Experience managing multiple implementation timelines and validating data accuracy.
Proficiency in Microsoft Excel, including lookups, pivot tables, and data cleanup.
Strong analytical, organizational, communication, and problem-solving skills.
Ability to manage multiple clients and priorities while building positive relationships with HR teams and frontline managers.

Nice To Haves

Bachelor’s degree or equivalent combination of education and experience.
Experience with applicant tracking, onboarding, HRIS, payroll, timekeeping, or background screening systems, especially platforms like ADP.
Experience supporting high-volume hiring in retail, grocery, restaurant, or manufacturing environments.
Knowledge of payroll tax setup, historical wage balances, and multi-state payroll compliance.
Familiarity with APIs, system integrations, SQL, or Jira.
Experience with HubSpot or a similar ticketing system.

Responsibilities

Manage client implementations from discovery through configuration, data migration, testing, training, and go-live.
Configure applicant tracking workflows, including job postings, application forms, screening questions, hiring stages, and hiring-manager permissions.
Build onboarding packets and workflows, including Form I-9, E-Verify, federal and state tax withholding forms, direct deposit, policy acknowledgments, and client-specific documents.
Convert, import, balance, and reconcile employee data, historical wages, payroll taxes, and banking information.
Configure and validate payroll frequencies, earning codes, deductions, garnishments, benefits, PTO, and timekeeping.
Set up and test integrations between Canary and clients’ HRIS, payroll, and background check providers so new-hire data flows accurately.
Run quality assurance checks and resolve data, workflow, and payroll discrepancies before launch.
Coordinate schedules, milestones, documentation, and communication with clients and internal teams.
Train client HR teams, store managers, and administrators on system functionality.
Provide ongoing post-go-live support by troubleshooting issues, answering configuration questions, and working with Product and Engineering to resolve defects.
Identify ways to make implementations faster, more repeatable, and more accurate, especially for multi-location clients.