Implementation and Support Specialist
Ideagen•,
•Remote
About The Position
The Implementation & Support Specialist is a technically versatile role at the intersection of software implementation, data quality, and client support. The person in this role configures and maintains Ideagen’s environmental software solutions, provides technical support to clients and internal teams, ensures the reliability and quality of environmental data through QA/QC processes, and builds reporting tools and dashboards. This role operates with a high degree of autonomy and serves as a direct technical reference for assigned client accounts.
Requirements
- Bachelor's degree in Environmental Engineering, Systems Engineering, Electronic Engineering, Data Science, or related field.
- 3–5 years of experience in technical support, software implementation, or data quality roles in SaaS or technology environments.
- Experience with ticket management systems and SLA compliance.
- Strong documentation and communication skills.
- Detail-oriented, analytical mindset, and strong sense of urgency.
- Advanced English — required.
Nice To Haves
- Experience with environmental monitoring platforms or industrial IoT solutions: desirable.
- Data visualization tools (e.g. Power BI or similar): advanced level — required.
- Scripting or programming for data processing and automation (e.g. Python or equivalent): strongly desirable.
Responsibilities
- Configure and maintain software solutions, including data ingestion, integrations, and platform settings to ensure reliable performance
- Support implementations end-to-end, from setup through to post-go-live optimisation
- Manage and resolve support tickets within SLAs, troubleshooting software, data, and connectivity issues
- Act as a trusted technical contact for customers, handling queries and driving strong relationships
- Monitor and improve data quality through QA/QC processes, identifying trends and resolving issues
- Build dashboards and reports (e.g. Power BI) to deliver clear, actionable insights
- Collaborate across teams, contributing to documentation, training, and continuous improvement
Benefits
- Benefits at Ideagen
- flexible arrangements
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
