Implementation Support Specialist - CONTRACT Role

Allied Universal • New York, NY

2d • $70,000 - $85,000

About The Position

Allied Universal® is hiring an Implementation Support Specialist. The Implementation Support Specialist (ISS) is responsible for overseeing the successful implementation of technology initiatives at Allied Universal Security Services. The ISS will play a crucial role in managing and executing project plans for each branch in the assigned locations, ensuring the seamless integration of technology solutions. This is a contract role that ends at the end of 2026.

Requirements

• High school diploma or equivalent
• Experience in presenting and demonstrating various software platforms and related technologies to technical and non-technical audiences
• Project management skills specific to the implementation of technology initiatives
• Strong problem-solving skills, ability to identify and resolve issues in a timely manner
• Effective collaboration and interpersonal skills, with the ability to build and maintain partnerships
• Analytical skills to synthesize complex information and make informed decisions.
• Excellent oral and written communication skills, including the ability to present and teach both formally and informally
• Adaptability and the ability to respond well to change
• Ability to exercise discretion and independent judgment

Nice To Haves

• Project implementation experience in a dynamic security organization
• Experience supervising groups of people
• In-depth knowledge and hands-on experience with Allied Universal WinTeam, LISA, and Mercury technologies

Responsibilities

• Provide support for rollout of technology packages and features of Allied Universal WinTeam, LISA, and Mercury platforms, including pre- and post-deployment evaluations
• Act as a high-value resource within an assigned Region; delegate implementation tasks to branch-level management, assign deadlines, review completion of project elements; and edit/correct work product as needed
• Facilitate initial and ongoing training on WinTeam, LISA, and Mercury technologies through various modalities
• Create task programs surrounding implementation; provide expert-level feedback regarding existing training programs; and make recommendations for learning program updates
• Evaluate readiness for new feature rollouts and communicate updates and changes to the field.
• Administer Hypercare support, including an elevated level of assistance during the adoption of new features
• Responsible for tracking metrics and identifying any issues or challenges that need attention by providing additional training and/or implementing solutions
• Maintain regular communication with end-users to address questions and concerns and gather insights into their experiences using daily check-ins, email recaps, or dedicated support channels
• Engage with leadership and provides escalated support as necessary for technology-related issues

Benefits

• Base wage $70,000 - $85,000
• Medical, dental, vision, retirement plan, basic life, AD&D, and disability insurance
• Eight paid holidays annually, five sick days, and four personal days
• Vacation time is offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED