Implementation and Support Specialist

ClosingLock•Austin, TX

7d•Onsite

About The Position

Closinglock is seeking a detail-oriented and technically minded Implementation & Support Specialist to join our team. In this role, you will support and maintain document workflows and e-signature processes across a variety of customer use cases. You will work closely with internal teams to troubleshoot issues, improve operational efficiency, and ensure customers have a seamless experience with our platform. This position is ideal for someone who enjoys problem-solving, process improvement, and working cross-functionally in a fast-moving SaaS environment. While the role is primarily internally focused, there will be opportunities to collaborate directly with customers to help resolve complex issues and provide guidance when needed.

Requirements

2+ years of experience in technical support, SaaS operations, onboarding, or document management
Experience with e-signature or workflow platforms such as DocuSign or Adobe Acrobat Sign
Strong troubleshooting and communication skills
Highly organized with strong attention to detail
Comfortable working across technical and non-technical teams

Responsibilities

Support ongoing updates and maintenance of customer-facing document workflows and templates
Assist internal teams with escalated document-related requests and configuration changes
Ensure accuracy, consistency, and quality across document processes
Investigate and resolve document, workflow, and platform-related issues
Identify opportunities to improve workflows, reduce inefficiencies, and standardize processes
Help capture and organize institutional knowledge to support long-term scalability
Partner with Customer Success, Implementation, Product, and Engineering teams to support operational initiatives
Provide feedback on recurring customer challenges and enhancement opportunities
Serve as a resource for internal teams on document and workflow-related questions