Implementation and Integration Support Specialist

PayBright•Raleigh, NC

87d

About The Position

PayBright is a rapidly-growing merchant services company serving businesses nationwide. We operate in a fast-moving, highly regulated environment where execution matters and details cannot slip. We are hiring an Implementation and Integration Support Specialist on our POS Desk team. This position will run POS implementations from sale to go-live, making sure each merchant is set up with the right system and actually able to process. This role is part project manager, part product expert - it will handle inbound questions, troubleshoot gaps, research new integration options, and ensure agents and merchants are using the right tools for their business. The right person will be able to evaluate business needs, recommend software and integrations, coordinate vendors and internal teams, and track every step of the rollout to keep deals moving and prevent issues.

Requirements

Strong communication skills - clear, direct, and professional
Strong organization and time management - able to juggle multiple implementations at once
Strong problem-solving ability - able to connect business needs to technical solutions
Comfort working independently in a fast-paced environment
Technical aptitude - able to quickly learn systems, tools, and integrations
Solid understanding of how software system integrations (POS, payments, booking, etc.)
Attention to detail and follow-through
Ability to interact effectively with cross-functional teams including Sales, Applications, and Technical Support
Bachelor’s degree required
1+ years of experience in customer service, technical support, or software/integration environments

Nice To Haves

Experience in merchant services, payments, or POS systems preferred

Responsibilities

Lead discovery calls with merchants and agents to identify needs and recommend the right POS systems and integrations
Take full ownership of implementation projects from kickoff to go-live, driving timelines and keeping every step on track
Orchestrate seamless handoffs between PayBright, POS vendors, and internal teams to keep deals moving
Oversee deployments end-to-end (menu builds, equipment, training, installation, and launch) and ensure nothing slips
Serve as a go-to resource for agents, delivering fast, confident answers on POS solutions and integrations
Maintain clean, accurate CRM data to ensure full visibility into pipeline and activity
Build and continuously strengthen our internal database of POS integrations
Enhance internal knowledge resources with real-world context and insights that improve team performance
Partner closely with Applications and Technical teams to track progress and communicate implementation status
Identify and evaluate new integration opportunities, including niche and vertical-specific solutions
Review and assess integration requests from across the business with speed and precision
Own reporting on POS and integration activity, ensuring data is accurate and actionable
Stay ahead of PayBright’s product suite and the evolving integration landscape
Act as a product expert, able to assist merchants with technical issues or challenges during onboarding
Prepare clear, accurate documentation for agents and merchants to keep deals moving smoothly
Deliver targeted product demos as needed to support deal momentum (less than 10% of time)