Implementation and Customer Support Engineer

Prime Robotics • Lakewood, CO

13h • Onsite

About The Position

Prime Robotics is on a mission to revolutionize warehouse operations through intelligent, end-to-end automation — AMRs, AS/RS systems, robotic pick stations, and the software that ties it all together. As we deploy and scale solutions for warehouses, distribution centers, and e-commerce operations across North America, we need an Implementation Engineer who thrives at the intersection of robotics, customer success, and hands-on problem solving. If you love robots, love figuring out how things work, and love making customers wildly successful, this role is for you.

Requirements

• A genuine love for robots and automation — curiosity about how things work.
• Experience in a field service, implementation, or systems support role involving mechanical, electrical, or software systems (or a combination).
• Hands-on comfort with electromechanical systems in a shop or warehouse environment.
• Linux proficiency (Ubuntu), including bash scripting; SQL/MySQL experience for database queries and diagnostics.
• Familiarity with Warehouse Management System (WMS) software and basic networking concepts.
• Soldering skills and comfort working with electronic components.
• Strong customer service instincts — you can stay calm, communicate clearly, and build trust even when things get complicated.
• Exceptional attention to detail and organizational skills; able to juggle multiple customer situations simultaneously.
• Proactive, self-motivated, and able to work independently in fast-paced warehouse environments.
• Excellent written and verbal communication skills for both technical and non-technical audiences.
• Ability to lift up to 50 lbs; comfortable working in active warehouse and shop environments.
• Valid driver's license, good driving record, and reliable transportation.
• Willingness to travel to customer sites regionally, with periodic broader travel.

Nice To Haves

• Experience maintaining lithium battery systems a plus.

Responsibilities

• Lead on-site deployment and go-live support for Prime's robotic automation systems, serving as the primary technical point of contact for customers during and after implementation.
• Support sales teams with on-site demos and technical presentations to prospective customers.
• Monitor Prime robot fleet performance at customer sites, proactively identifying and resolving issues before they impact operations.
• Diagnose and troubleshoot hardware issues across Prime's robot portfolio — electronics, motors, cabling, and electromechanical systems — keeping fleet uptime at its peak.
• Diagnose and resolve software issues affecting robotic systems, including Prime's PES platform, Robot Control System, and WMS integrations.
• Administer Linux (Ubuntu) environments, write bash shell scripts, and query databases using SQL/MySQL to support system diagnostics and reporting.
• Perform robot inspections and preventative maintenance and maintain accurate spare parts inventory.
• Document all repairs, configurations, and field fixes thoroughly to support continuous improvement.
• Generate operational reports and performance data to track fleet health and customer outcomes.
• Relay customer feedback, product performance observations, and improvement opportunities to Prime's internal engineering and product teams.
• Collaborate flexibly with colleagues across time zones as needed.
• Maintain and repair electronic components, including soldering when required.

Benefits

• Employer-subsidized medical, dental, and vision insurance plans to support your health and wellbeing.
• Dedicated vacation and sick leave that allows you to recharge and take care of yourself when needed.
• Invaluable hands-on experience with cutting-edge robotics technology that keeps your skills at the industry forefront.
• A collaborative culture where innovation thrives and your work has a real impact.
• The excitement of contributing to transformative technology in a fast-growing industry.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees