Implementation and Client Analytics Manager
About The Position
This role combines technical implementation leadership, client relationship management, and data analytics expertise to support successful tutoring program launches and ongoing institutional success. You will serve as a trusted partner to colleges, universities, public libraries, and K-12 school districts by managing implementations, supporting technical integrations, and delivering meaningful reporting and insights that help clients maximize the impact of their tutoring programs. The ideal candidate enjoys solving complex problems, working cross-functionally, analyzing large datasets, and translating data into actionable recommendations for both technical and non-technical audiences.
Requirements
- Bachelor's degree and 3–5 years of experience in implementation, project management, customer success, client services, or a related field.
- Experience managing multiple client implementations simultaneously while maintaining exceptional customer service.
- Experience supporting Learning Management Systems (LMS) and related technologies, including authentication and integration standards such as LTI, SAML, CAS, and Shibboleth.
- Comfortable working with data and reporting tools, including advanced Excel functions and SQL.
- Ability to interpret complex datasets and present insights clearly to both technical and non-technical audiences.
- Strong written, verbal, and presentation skills and are comfortable leading client-facing discussions.
- Highly organized, detail-oriented, and capable of managing multiple priorities in a fast-paced environment.
- Proactive problem solver who enjoys learning new technologies and identifying scalable solutions.
- Collaborative partner who works effectively across technical and business teams.
- Passionate about using data, technology, and student support services to improve educational outcomes.
Nice To Haves
- Experience with Salesforce, Power BI, Tableau, SSRS, or similar reporting and visualization platforms is strongly preferred.
- Experience working with higher education institutions, K-12 school districts, public libraries, or education technology organizations is preferred.
Responsibilities
- Lead onboarding, implementation, and technical support efforts for institutional clients adopting Tutor.com services.
- Manage implementation timelines, launch activities, training programs, and client communications to ensure successful deployments.
- Build strong relationships with institutional stakeholders while serving as a trusted advisor throughout the client lifecycle.
- Support client integrations with Learning Management Systems (LMS), authentication platforms, and student information systems.
- Provide expertise on technologies and standards including LTI, SAML, CAS, and Shibboleth.
- Partner with Product, Engineering, Operations, and Customer Success teams to resolve technical issues and improve implementation processes.
- Analyze institutional usage, engagement, and outcomes data to identify trends, opportunities, and areas for program optimization.
- Develop client-facing reports, dashboards, visualizations, and presentations that communicate program effectiveness, ROI, and student impact.
- Translate complex datasets into actionable insights that support strategic decision-making for both clients and internal stakeholders.
- Support development of scalable reporting processes, analytics best practices, and data governance standards.
- Collaborate across teams to improve reporting workflows, implementation processes, and client-facing tools.
- Contribute to strategic client reviews, renewals, and impact discussions through data-driven storytelling and recommendations.
Benefits
- Competitive salary which commensurates with experience and skills.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
