Client Implementation Specialist

Distro • Westmount, QC

2d • CA$75,000 - CA$82,500 • Hybrid

About The Position

As a Client Implementation Specialist, you are a new client's primary point of contact and strategic partner during their onboarding journey. You will guide them through HRIS setup, run their first payrolls, and ensure long-term satisfaction on our platform.

Requirements

• 3+ years of related experience specifically within the HR/Payroll Outsourcing or PEO industry.
• Hands-on proficiency with HRIS platforms, CRMs, and core payroll/tax subject matter.
• Strong analytical and time-management skills to lead clients through complex technical timelines.

Responsibilities

• Architect and execute implementation project plans for multiple concurrent client accounts.
• Complete client shell configurations and create custom dashboards within our Prism HRIS.
• Analyze a client's payroll, HR, and benefit needs to recommend and implement tailored software solutions.
• Run initial client payrolls, provide software training, and act as the core liaison between sales, internal stakeholders, and the client.
• Maintain real-time accurate data within our CRM (Client Space) to guarantee a seamless transition to the regular service model.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed