Implementation Account Manager

OneDigital•Greenville, SC

5d•Onsite

About The Position

The Implementation Account Manager is responsible for setting up new clients in our payroll system software system. Responsibilities include using organizational skills, project management, and exceptional customer service skills to set up client payroll and other related HR functions in our cloud-based payroll platforms. OneDigital is a growing organization of caring, collaborative, and driven professionals who have dedicated their careers to improving the lives of millions of people every day. We are in the people business. We offer employers and individuals insurance, financial services and HR consulting services, which improve the wellbeing, health and financial security of people across the US. At OneDigital, our promise is to help you do your best work and live your best life. Working at OneDigital is more than a career, it is a calling to serve. It is “a career of consequence.” We set the bar high and the pace fast. We value growth and learning and always make time to celebrate our successes. We have each other's back and use words like love and family in the same sentence with achievement and accountability.

Requirements

Proven facility in customer service and problem resolution in a fast-paced environment
Excellent organizational, planning and prioritization skills
Positive and motivating interpersonal skills
Ability to learn new software quickly
Ability to collaborate and work in a team environment as well as work independently and make sound decisions
Ability to work onsite and attend onsite and client meetings as assigned
3+ years of payroll processing experience required
2+ years of project management experience
Solid understanding of payroll and payroll tax laws is also a must

Nice To Haves

Kronos/UKG Workforce Ready experience desired

Responsibilities

Assist with the implementation process for our new clients: information gathering, setting up client profile and system specifications, enrolling employees and loading historical information in payroll platform
Provide exceptional customer service while interacting with clients throughout the implementation process; consistently communicating and executing project timelines, milestones and deliverables
Manage workflow through the first payroll period to ensure all payroll transactions are processed accurately and timely, applying multi-tasking skills in a fast-paced environment
Review and reconcile payrolls prior to transmission to client, validating confirmed reports
Maintain a high client retention rate through quality service and with excellent communication skills (by phone and email)
Research and resolve client/system problems, offering solutions with timely responses; document special requests in company database for tracking purposes
Establish and maintain a positive working relationship with clients, agencies and coworkers to promote a excellence in service
Provide backup support to other payroll team members as needed
Collaborate with HR, Benefits, and Accounting Departments
Performs special projects and other work-related duties as assigned