Impact Manager

City Year • Providence, RI

5d • Onsite

About The Position

The Impact Manager (IM) leads and develops a team of AmeriCorps members (ACMs) as idealistic, emerging leaders and practitioners focused on strengthening schools and supporting students to improve performance. Reporting to an Impact Director and working from a partner school(s), the IM plays a critical role in implementing City Year’s school-based Whole School Whole Child (WSWC) service model, mission, and practices. The IM is also an effective talent developer who will support AmeriCorps members through a challenging and rewarding year of service.

Requirements

• Commitment to educational equity, national service, and City Year’s values of leadership, inclusivity, empathy, collaboration, and excellence.
• Experience coaching, developing, and managing talent through feedback, performance management, and leadership development.
• Ability to build inclusive, culturally responsive environments and engage thoughtfully across lines of difference and identity.
• Strong organizational and time management skills with the ability to manage competing priorities and meet deadlines.
• Commitment to continuous learning, self-reflection, and professional growth.
• Ability to adapt and lead effectively in fast-paced, entrepreneurial, and evolving environments.
• Bachelor’s degree in Education, Social Work, Youth Development, Urban Studies, Human Services, or a related field.
• 2–3 years of experience or equivalent in education, youth development, nonprofit leadership, community engagement, or related fields.
• Experience managing, coaching, or developing teams, including early-career professionals or young adults.
• Knowledge of urban education systems, student support practices, and high-need school communities.
• Experience building and managing relationships with diverse internal and external stakeholders, including schools and community partners.
• Strong written, verbal, interpersonal, and active listening skills.
• Strong organizational, project management, and problem-solving skills, with the ability to manage multiple priorities and execute effectively in fast-paced environments.
• Ability to lead initiatives, execute strategic priorities, and motivate and support teams toward shared goals.

Nice To Haves

• Experience working in K–12 schools, youth development, national service, or community-based organizations preferred.
• National service experience strongly valued.
• Experience working with or within public school districts, particularly in Providence, Central Falls, Pawtucket, or surrounding communities preferred.

Responsibilities

• Serve as the primary liaison between CYRI and partner schools.
• Build and maintain strong relationships with school leaders, teachers, and key stakeholders.
• Maintain a visible school presence to strengthen trust, alignment, communication, and shared accountability for student success.
• Lead school partnership agreements and service delivery planning.
• Collaborate with school staff and Impact leadership to ensure conditions, systems, and resources support successful implementation of City Year’s service model.
• Lead, coach, and develop a team of AmeriCorps members to deliver high-quality academic, attendance, and interpersonal skills interventions.
• Observe practice regularly and provide coaching, feedback, and performance management support.
• In collaboration with the Impact team, develop, plan, and facilitate learning and development sessions, workshops, service projects, and leadership development opportunities.
• Support AmeriCorps members in developing professional competencies, leadership skills, and workforce readiness aligned with post-service pathways and career goals.
• Ensure AmeriCorps members understand and uphold City Year policies, expectations, and service standards.
• Foster a positive, inclusive, and culturally responsive team culture grounded in City Year values and leadership development.
• Support AmeriCorps members in reflection, growth, and post-service pathway planning.
• Oversee implementation of City Year’s Whole School, Whole Child service model and targeted student interventions.
• Use student, school, survey, and observational data to monitor impact, strengthen interventions, and improve service quality.
• Collaborate cross-functionally with Impact, Operations, and Learning & Development teams to ensure consistent program execution and support.
• Establish clear goals, expectations, and accountability measures aligned to school and organizational priorities.
• Participate in trainings, working groups, and initiatives that strengthen service quality, belonging, cultural competency, and organizational effectiveness.
• Support site-wide priorities, including recruitment, stakeholder engagement, events, service days, AmeriCorps member and staff development and experience, and cross-functional collaboration.
• Represent CYRI in community, partner, and professional engagement opportunities as needed.

Benefits

• vacation
• sick days
• organization holidays
• medical coverage
• dental coverage
• vision coverage
• life coverage
• accidental death and dismemberment coverage
• disability coverage
• Flexible Spending Accounts (FSA)
• 401(k) plan(s)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level