Immigration Client Support Specialist

Ogletree Deakins • Austin, TX

1d • Remote

About The Position

The Immigration Client Support Specialist role is an exciting opportunity to grow your career with one of the largest law firms in the United States. Ogletree Deakins is an international law firm with 60 offices throughout North America and Europe. We have one of the largest business immigration practices in the United States; our immigration practice group consists of experienced and dedicated immigration lawyers and paralegals who work with domestic and international corporations and businesses in developing appropriate strategies to facilitate the international transfer of skilled employees. Our fast-paced business immigration practice an opportunity for a Client Support Specialist to work with our Raleigh based team! If you have 8+ years of experience as a Business Immigration Paralegal in a high-volume environment, then this may be the right opportunity for you! The Client Support Specialist will work with a designated team of attorneys to support the overall operations of the assigned client team(s). We offer a collegial, collaborative, challenging, and growth-focused work environment with innovative technology, customized resources and processes, and continuous skill-based training and professional development. This position may be remote, but the successful candidate must reside in a state where we have a physical office. We will consider qualified applicants with criminal histories in the manner consistent with the Los Angeles Fair Chance Initiative for Hiring. Qualified applicants with arrest and conviction records will be considered for the position in accordance with the Fair Chance Ordinance.

Requirements

• Bachelor’s degree or equivalent experience.
• 8+ years of experience as a paralegal or in-house immigration specialist focused on high-volume business immigration.
• Strong knowledge and skills related to nonimmigrant, immigrant, and PERM processes.
• Strong training and mentoring skills.
• High attention to detail and issue spotting.
• Ability to ensure tasks are completed accurately and timely by others.
• Strong project management skills.
• MS Suite of products including Outlook, Excel, and PowerPoint.

Nice To Haves

• Specific client experience is a plus.
• PowerBI and INSZoom a plus.

Responsibilities

• Work closely with attorneys, case managers/paralegals, data & reporting, and other team members to coordinate quality assurance for overall immigration programs.
• Review caseload reports for paralegals and attorneys to ensure expected performance metrics are met for productivity and quality of work. Work overseen will include a wide range of nonimmigrant, immigrant, and PERM applications for employment-based immigration matters. Help with caseload reassignments and setting of case priorities as necessary.
• Lead ongoing training initiatives for team members. Act as team point of contact and knowledge resource to help answer questions and mentor junior team members.
• Help with triage and support of resolution of client case-related issues, escalating to the attorney management team as necessary.
• Review all reporting for the client(s).
• Drive client program improvement initiatives. Collect and maintain immigration documentation to ensure accurate tracking for the case management system.
• Communicate extensively with the corporate client management team, human resources, talent acquisition, managers, and foreign national employees regarding procedural and case processing updates and issues.
• Provide timely updates to internal and external stakeholders, including ad hoc reports, project updates, or specific case updates.
• Stay abreast of new immigration law regulatory, procedural and policy changes, and help keep the team updated with ongoing training.
• Lead and support other projects as necessary.

Benefits

• Paid Time Off
• Paid Sick Leave
• a 401(k) matching program
• Profit Sharing
• Paid Holidays
• Paid Parental Leave
• affordable Health and Life Insurance including Dental & Vision coverage
• Health Savings Account /Flexible Spending Accounts to help offset the cost of dependent care and/or health care expenses
• Tuition Reimbursement
• an Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Senior