Immigration Case Analyst

1013280 Ont.Limited • Toronto, ON

4h

About The Position

The Immigration Case Analyst plays a key role in the intake, processing and follow up of client files. Immigration Case Analysts operate at various levels of autonomy and on various types of immigration files depending on their level of experience and tenure with the firm. If you are someone who is eager to learn, values teamwork and strives for excellence in all that you do, then Green and Spiegel will be a great place for you. We are seeking a legal professional with any level of previous experience at an immigration law firm and someone who thrives working on challenging and rewarding work in a fast-paced environment.

Requirements

• Bachelor's degree OR a Diploma or Certificate is required
• Excellent customer service skills
• Strong attention to detail and organizational abilities
• Excellent writing abilities is a requirement
• Ability to work in a fast-paced, high-volume environment

Nice To Haves

• Any legal administrative or immigration experience including LMIA, Express Entry, PNP, Sponsorship and Work Permit Applications is an asset
• Experience with the following immigration application types would be an asset: LMIAs, Work Permits, Sponsorships, Express Entry, Investor Programs

Responsibilities

• Acting as the first point of contact for new clients, coordinating the various steps of the intake process
• Corresponding with new clients via e-mail and over the phone to gather required documents and information, and filing in accordance with established filing procedures
• Scheduling initial intake meetings with lawyers to assess client needs
• Following up with clients to collect necessary paperwork, documentation and information as required
• Responding to client inquiries and requests over the phone and via e-mail
• Providing an overall exceptional customer service experience, focusing on meeting and exceeding client expectations
• Setting up and maintaining new client files in the firm’s database system
• Preparing client information for preliminary assessment by lawyers
• Drafting retainer agreements
• Managing multiple calendars through Outlook
• Managing incoming correspondence from various provincial and federal government bodies
• Providing full scope of administrative support to lawyers and Immigration Case Analysts as needed
• Acting as the key point of contact for client inquiries at all stages
• Sending out initiations for files and providing clients with status updates throughout the life-cycle of their files
• Completing government forms required for various applications, drafting submission letters, mining the client’s file for information and following up on outstanding information in a timely manner
• Conducting research and leveraging government resources to ensure processes are current and appropriate documents are being used
• Full accountability of assigned files or applications including checking client ledgers and billing processes, reviewing invoices for approval
• Scheduling appointments and meetings with clients
• Ensuring that timelines and deadlines are diarized and met including expiry dates and other key dates

Benefits

• Accommodation will be provided in all parts of the recruitment and assessment process (if applicable) as required under Green and Spiegel LLP's accessibility policies and procedures.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree