Immediate Needs Coordinator

Loews Hotels & Co•Philadelphia, PA

1d•Onsite

About The Position

The LINC position is responsible for coordination and servicing of convention and group business. Liaise daily with conference and convention guests to handle specific requests and ensure guest satisfaction. Communicates changes in conference programs to appropriate hotel operating departments.

Requirements

Exceptional knowledge and understanding of various banquet and food service techniques and standards.
Effective leadership, management, organizational and communication skills.
Exceptional guest service skills.
Ability to speak, read and write the English language.
Ability to stand, stoop, bend repetitively during entire shift.
Ability to work flexible schedule to include weekends and holidays.

Responsibilities

Continually check in with Meeting Planners to assess needs/requirements.
Maintains communications with clients and appropriate hotel departments via RUSH Line and radio.
Keep in contact with the appropriate Catering/Conference Manager regarding any changes/updates pertaining to their group.
Provide outstanding services to clients in accordance with Loews Hotels Star Service standards to ensure total guest satisfaction.
Meet with Catering/Conference Manager prior to arrival of each group to fully understand the needs and flow of every group.
Meet daily with Catering/Conference Manager to ensure full understanding of the needs and flow of each group in-house.
Maintain the accuracy of the BEO Bible (guarantees, replacing revised/original BEO's, F&B BEO's placed in correct section, etc.).
Produce the Outdoor Event Report on a weekly basis.
Weekly maintenance (Engineering) reports/walkthroughs.
Reports to Engineering any items needing to be fixed/corrected.
Walk all room set-ups in advance, ensure they are correct.
Ensure all events are posted correctly on the Reader Board.
Review Resume and BEO's in great detail to determine needs and assist with facilitating them with the Conference or Catering Manager's assistance.
Regularly check on preparations and activities for all assigned group events.
Meet periodically with clients throughout the day for the duration of their stay to answer questions, coordinate necessary changes, anticipate needs, and troubleshoot problems.
Coordinate package delivery for group clients, coordinating with the Business Center and Receiving Departments.
Notifies appropriate individual promptly and fully of all problems and/or unusual matters of significance.
Attends all appropriate hotel meetings and training sessions.
Promotes and applies teamwork skill at all times.
Is polite, friendly, and helpful to all guests, management and fellow employees.
Maintains cleanliness and excellent condition of equipment and work area.
Executes emergency procedures in accordance with hotel standards.
Complies with required safety regulations and procedures.
Complies with hotel standard, policies and rules.
Recycles whenever possible.
Remains current with hotel information and changes.
Complies with hotel uniform and grooming standards.
Ability to make decisions on imperfect information.
Bias toward action.
Decisiveness.
Other duties as assigned.