Immediate Care Technician - Lakeview ICC Part-time

Northwestern Memorial Healthcare • Chicago, IL

13h • $21 - $27

About The Position

The Immediate Care Technician supports physicians and advanced practice providers by facilitating patient flow, assisting with patient care activities, and performing related administrative functions. The role helps ensure efficient patient flow, maintains neat, clean, and safe patient care areas, promotes patient satisfaction through professional and friendly interactions, and safeguards patient confidentiality. The technician reflects Northwestern Medicine’s mission, vision, and values and follows its Code of Ethics, Corporate Compliance Program, policies, procedures, guidelines, and applicable regulatory and accreditation standards.

Requirements

• High school diploma or GED equivalent.
• Written proof of eligibility to take one of the eligible certification exams: AAMA, AMT, NCCT, NHA, or NRCMA. New medical assistant graduates within six months of graduation must submit a letter from their school or certifying body; non-certified medical assistants or graduates more than six months past graduation must submit a letter from the certifying body.
• Within the first six months of employment, complete an eligible medical assistant certification after up to two test attempts: CMA through AAMA, RMA through AMT, NCMA through NCCT, CCMA through NHA, or NRCMA through NAHP.
• Alternatively, hold EMT-Paramedic or EMT-Basic certification through the National Registry of Emergency Medical Technicians, or an Illinois EMT license; certification is required upon hire.
• Basic Life Support certification from the American Heart Association.
• Completion of a pre-employment competency exam.
• Strong computer skills.

Nice To Haves

• Experience with electronic medical records.
• College degree or interest in the health care field.
• One to two years of ambulatory care experience.

Responsibilities

• Escort patients to exam rooms, verify identity using two identifiers, and prepare them for examination.
• Obtain and document accurate vital signs; promptly notify the physician or advanced practice provider of significant changes or acute symptoms.
• Document the reason for the visit and update or confirm allergies, smoking history, and pharmacy information.
• Anticipate and prepare equipment and supplies needed for visits; clean and prepare exam rooms for the next patient.
• Respond to operational needs, prioritize tasks, and help expedite visits and maintain patient flow.
• Assist with referrals, transfers, and discharge processes.
• Assist physicians and advanced practice providers with procedures according to established protocols, including ECGs, venipuncture, immunizations, procedure tray setup, specimen collection, CLIA-waived testing, wound care, and splinting.
• Call in or electronically send prescriptions as directed by the physician or advanced practice provider.
• Prepare and stock exam rooms, disinfect and sterilize equipment and instruments according to established protocols, and participate in environmental safety rounds.
• Maintain vaccine and medication inventory, ensure medication cabinets are appropriately locked, and monitor and maintain equipment and instruments according to clinic guidelines.
• Assist with ordering supplies and properly dispose of expired items.
• Follow office opening and closing procedures.
• Communicate professionally and effectively with patients and the patient care team, both in person and by phone.
• Work cooperatively with practice staff, accept delegated responsibilities, offer assistance to others, and participate in staff meetings.
• Perform delegated procedures common to the specialty area safely, effectively, and efficiently; perform other duties as assigned.

Benefits

• Northwestern Medicine describes a wide range of benefits supporting employees’ physical, emotional, and financial well-being and protection from unexpected life events; eligibility depends on employment classification.
• Tuition reimbursement.
• Loan forgiveness.
• 401(k) matching.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED