Imaging Support Specialist Inpatient -NBMC (Per Diem, Variable)
About The Position
The Imaging Support Specialist, obtains billing documentation and authorizations for all patient imaging exams done in the clinic. Interviews the patient or his/her representative to secure accurate demographic and insurance information ensuring the patient’s care is not delayed. Verifies and documents eligibility and benefits for patient’s specific payor. Schedules exams for multiple diagnostic modalities. Organizes and distributes paper flow among facility staff. Inputs all patient demographics into facility information system. Answer multi-line switchboard and route calls accordingly. Inputs updates and/or changes to daily/weekly schedule and patient record. Prepares and processes all court ordered subpoenas and medical records requests. Processes incoming exam reports and prepares items for mailing/faxing. Collects patient co-pays and/or account payments. Maintains knowledge of HIPAA laws/forms and ensures front desk is compliant at all times. Processes all patient requests for viewing/amending PHI, accounting of disclosures, special privacy protections, confidential channel communication and complaints. Exhibits excellent customer service to patients, families and other staff. For the inpatient role, patient transports are required.
Requirements
- Demonstrates NorthBay Health’s True North Values: Nurture Care, Own It, Respect Relationships, Build Trust, and Hardwire Excellence.
- Staff-level positions use a step-based system (Steps 1–5) based on years of directly related experience, with Step 5 representing 20 or more years of experience in the role.
Responsibilities
- Obtain billing documentation and authorizations for all patient imaging exams.
- Interview patients or representatives to secure accurate demographic and insurance information.
- Verify and document eligibility and benefits for patient's specific payor.
- Schedule exams for multiple diagnostic modalities.
- Organize and distribute paper flow among facility staff.
- Input all patient demographics into facility information system.
- Answer multi-line switchboard and route calls.
- Input updates and/or changes to daily/weekly schedule and patient record.
- Prepare and process court ordered subpoenas and medical records requests.
- Process incoming exam reports and prepare items for mailing/faxing.
- Collect patient co-pays and/or account payments.
- Maintain knowledge of HIPAA laws/forms and ensure front desk compliance.
- Process patient requests for viewing/amending PHI, accounting of disclosures, special privacy protections, confidential channel communication and complaints.
- Exhibit excellent customer service to patients, families and other staff.
- Perform patient transports for the inpatient role.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life coverage
- Disability coverage
- Long-term care coverage
- Paid time off
- Vacation
- Sick leave
- Holidays
- Bereavement
- 403(b) retirement plan with employer match
- Education reimbursement for eligible roles
- Professional development and training programs
- Employee Assistance Program
- Wellness programs
- Recognition programs
- Shift differentials
- Market-based compensation review and increases subject to approval and organizational performance.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
