Imaging Support Services Supervisor - St. Luke’s Medical Center
About The Position
Join a high performing imaging department and lead a diverse team of Clinical Office Assistants, Patient Service Representatives, and Clinical Referral Specialists who play a critical role in delivering an exceptional patient experience. This unique leadership opportunity offers the chance to oversee daily operations, support team development, drive service excellence, and partner with clinical leaders to ensure efficient patient access and workflow across a large, dynamic imaging program. This is a salaried first shift position with flexible scheduling and the opportunity to make a meaningful impact on both patients and teammates in one of the region’s premier imaging departments.
Requirements
- Associate's Degree in Business or related field.
- Typically requires 3 years of experience in a patient/clerical support, administrative, and/or office management position with experience at a lead or senior staff level.
- Demonstrated leadership skills and abilities including organization, prioritization, project management, delegation, team building, customer service, and conflict resolution.
- Intermediate computer skills to include use of spreadsheets and word processing.
- Excellent communication, interpersonal, and decision making skills.
- Must be detail oriented.
- May need to have the following knowledge, depending on the areas of responsibility: medical terminology, regulatory requirements, and compliance standards.
Responsibilities
- Supervises the day-to-day activities of support staff.
- Assigns and monitors work of staff and manages the schedule.
- Maintains adequate staffing levels to ensure efficient operation of the department.
- Ensures all areas meet productivity, budgetary, employee engagement and patient outcome targets and standards by continually monitoring and adjusting plans as needed.
- Develops, implements, and updates policies and procedures to ensure a safe and efficient flow of department activities.
- Develops documentation around processes for areas of responsibility.
- Addresses and resolves customer questions, concerns, and/or complaints.
- Identifies, plans, and organizes information system and technology improvements in the department.
- Oversees and ensures staff is trained, orientated, and competent in use of systems and programs.
- Ensures operations meet all local, state and federal compliance standards, guidelines, and practices.
- Identifies, develops and conducts appropriate training and education to ensure staff meet and maintain skills and competencies.
- Provides input into the operating, personnel and capital budget processes and is accountable for operating within the budget.
- Selects, coaches, and develops team.
- Sets clear expectations to inspire and motivate the team.
- Manages performance by recognizing achievement, providing feedback, and administering progressive discipline when necessary.
- Recommends hiring, compensation changes, promotions, corrective action decisions, and terminations.
- Responsible for understanding and adhering to the organization's Code of Ethical Conduct and for ensuring that people actions, and the actions of employees supervised, comply with the policies, regulations, and laws applicable to the organization's business.
Benefits
- Competitive salary and comprehensive benefits package
- Paid Time Off programs
- Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
- Flexible Spending Accounts for eligible health care and dependent care expenses
- Family benefits such as adoption assistance and paid parental leave
- Defined contribution retirement plans with employer match and other financial wellness programs
- Educational Assistance Program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
