Imaging Support Services Representative - Mammography - Roper Hospital

Roper St. Francis Healthcare•Charleston, SC

3d•Hybrid

About The Position

The Imaging Support Services Representative will greet and escort patients and visitors, accurately completing the check-in process. This role assists radiologists, physicians, hospital/medical office personnel, and patients in all areas, whether in person or via telephone. Responsibilities include obtaining patient information for "quick registrations" and entering procedure orders into the radiology information system (RIS). The representative works closely with physicians, managers, information systems, and imaging informatics personnel to ensure proper utilization of radiology-related computer systems, with an emphasis on data entry accuracy and the reproduction and transition of images in/out of PACS. This role also digitizes analog film to convert it to a digital image and ensures efficient handling of radiology images and documents according to department standards. The Imaging Support Services Representative may be required to work in all imaging support staff areas, including but not limited to, Patient Advocate Reception, Film Management, Reading Room, and Mammography.

Requirements

High school diploma or equivalent (GED).
At least 1 year of experience in a medical setting.
Knowledge of medical terminology and anatomy.
Familiarity with computer systems.
Excellent phone and communication skills.
Customer Service is essential.
Knowledge of medical terminology, anatomy, computer skills, communication techniques verbally and in writing.
Knowledge of various office procedures, systems and equipment to include printer/copier/scanner, fax and multi-line phone system.
Strong interpersonal communication and organizational skills.
Ability to multi-task efficiently with focus on time management skills.
Requires a mature individual who projects a professional and business-like appearance.
Must maintain strict confidentiality of work related and patient sensitive information.
Ability to work/float to other locations as necessary.
Conducts tasks in a manner to fulfill effective departmental and organizational business.
Ability to work with limited supervision and with a group.
Frequent standing, walking.
Frequent lifting/moving patients.
Intermittent lifting, moving or carrying, pushing or pulling, up to 50 lbs.
Frequent use of finger/hand dexterity.
Constant reaching with hands/arms.
Frequent talking or hearing.
Corrected hearing and vision to normal range.
Exposure to blood, body fluids or tissue.
Possible exposure to infectious materials, communicable diseases and/or other conditions common to a healthcare environment.
Frequent exposure to risk of radiation.
Intermittent exposure to toxic or caustic chemicals.
Intermittent exposure to risk of exposure to blood-borne pathogens.
Requires work under stressful conditions, deadlines.
Must be able to work/alternate holidays.
May be asked to work irregular days/hours based on the needs of the department.

Nice To Haves

Prior healthcare and/or imaging experience.
Familiarity with imaging information systems/PACS.
Medical Terminology certificate desirable.

Responsibilities

Greet and escort patients/visitors.
Accurately complete the check-in process.
Assist radiologists/physicians, hospital/medical office personnel, and patients in all areas, in person or via telephone.
Obtain patient information for “quick registrations”.
Enter procedure orders in the radiology information system (RIS).
Work closely with physicians, managers, information systems, and imaging informatics personnel to ensure proper utilization of radiology-related computer systems.
Ensure data entry accuracy.
Manage reproduction and transition of images in/out of PACS.
Digitize analog film to convert it to a digital image.
Ensure efficient handling of radiology images and documents according to department standards.
Work in all imaging support staff areas to include, but not limited to, Patient Advocate Reception, Film Management, Reading Room, and Mammography.