Imaging Supervisor
RoundPoint Mortgage Servicing•Coppell, TX
•Onsite
About The Position
RoundPoint is seeking an Imaging Supervisor to join our team. The Imaging Supervisor is responsible for leading and managing the daily operations of Imaging, including both onshore and offshore personnel. This role will ensure accurate and timely execution of tasks, prompt and effective responses to emails, and analysis of missing image reports. This individual needs to be a self-starter, motivated to learn the technical image delivery process, image vendor relationship, and how the process and team support the RoundPoint organization.
Requirements
- Undergraduate degree or equivalent work-related experience
- Motivated to become an imaging subject matter expert
- Experience supervising entry level staff
- Time management skills and the ability to organize, prioritize and perform multiple tasks simultaneously
- Must be technology literate and be proficient using the Microsoft Office Suite (Excel, Access, PowerPoint, Word, Visio)
Nice To Haves
- Familiarity with Mortgage loan origination and servicing documents
- ICE fka MSP/Black Knight – Functional operational knowledge
Responsibilities
- Manage a small team of offshore and onshore personnel
- Provide training and guidance to staff, as well as monitoring performance and productivity
- Create and maintain thorough procedures, establish controls and ensure team adherence to quality standards
- Support training and development of team members to foster skill growth and role proficiency
- Serve as the Point of Contact for offshore management
- Manage and monitor personnel task performance to ensure tasks worked within the SLA
- Escalate issues as needed to management
- Provide ad-hoc research and review of images maintained in the imaging depository to support business objectives and decision-making
- Set up new relationships with imaging vendor
- Monitor imaging vendor reporting, escalate and resolve as needed
- Support Service Transfers with special projects
- Other duties and/or responsibilities not specifically set above may be assigned as needed
- Perform all duties in accordance with RoundPoint Mortgage Servicing policies and procedures, investor requirements, and all state and federal regulations
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
