Imaging Supervisor

LoanCare • ,

13d • $58,700 - $98,600 • Remote

About The Position

Under the direct supervision of the VP Document Management, the Imaging Supervisor is responsible for all aspects of the imaging process to include supervision, data collection, service-level agreement SLA compliance, and process enhancement. LoanCare is a leading national provider of full service subservicing and interim subservicing to the mortgage industry and has offered its expertise and best practices in providing servicing solutions for others since 1991. At the present time, LoanCare subservices over 1.8 million loans in 50 states. LoanCare has a seasoned loan servicing team with senior managers averaging nearly 30 years of experience in the mortgage and financial services industry. Working conditions are normal for an office environment. Ability to attend work and be productive during normal business hours and to work early, late or weekend hours as needed for successful job performance. Over time required as necessary. Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation.

Requirements

• High School Diploma or equivalent required
• 1-2 years prior office services related experience (preferably mortgage related)
• Considerable knowledge of workflow processes
• Leadership and management skills with the ability to motivate, mentor, train, coach, evaluate performance, and lead a multi-functional staff in a fast-paced, dynamic environment
• Ability to work independently with minimal direction and to meet deadlines
• Ability to work collaboratively with peers, company managers, and customers in a team environment to attain common goals
• Ability to communicate effectively both in writing and orally, in person and by telephone, with all levels of the organization and with external customers. Strong instructing and advising skills. Demonstrated ability to provide excellent customer service
• Ability to enter and extract data from a computer database. Ability to locate data in a computer database for the purpose of researching and resolving customer inquiries
• Ability to maintain strict confidentiality

Responsibilities

• Monitors the operations of the imaging team
• Directly responsible for approving time cards and time off requests for all employees within the department
• Collect and verify daily data counts
• Reports to management on status/issues of area through management reports, metrics, and meetings
• Ensures the department meets/exceeds established metrics/service-level agreement (SLA) standards
• Identify, research and correct process gaps (intra/inter departmental) timely
• Continually review and update policies and procedures for imaging team and ensures the proper controls are in place
• Performs quality control reviews as needed
• Manages third party vendors
• Assist and train staff as needed
• Responsible for requesting, creating/preparing, updating/revising, reviewing, testing, finalizing/approving, conduct training and maintain the departments policies and procedures
• All other duties as assigned

Benefits

• Optional medical, dental, vision, life, and disability insurance
• Paid holidays, vacation, and sick leave
• Fidelity National Financial matching 401(k)
• Employee stock purchase plans
• Access to mental health resources, including free Calm memberships
• Initiatives that promote physical and emotional well-being
• Programs that celebrate achievements and milestones
• Discounts on gym memberships
• Pet insurance
• Employee purchasing programs
• Tuition reimbursement program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED