Imaging Scheduler, PRN

Advocate Health and Hospitals Corporation•High Point, NC

12d•Onsite

About The Position

The Imaging Scheduler is responsible for patient registration, pre-certifications, insurance verification, patient payment administration, and managing medical record numbers. This role ensures accurate data entry, collects necessary signatures and payments, and communicates effectively with patients and service departments. The scheduler also handles patient type changes and provides excellent customer service, acting as a backup for team members as needed.

Requirements

High School Diploma or GED
General Studies Required
1-2 years' experience in either medical office appointment scheduling OR healthcare/insurance call center setting preferred
Imaging experience preferred

Nice To Haves

Imaging experience preferred

Responsibilities

Patient Registration: Pre-registers all scheduled patients for admission, partial hospitalization, and outpatient services. Reviews and enters information accurately, obtains signatures, and collects payments.
Pre-Certifications/Pre Admissions: Secures needed pre-certifications, authorizations, and referrals, entering information correctly. Routes paperwork and communicates with service departments regarding incomplete orders.
Insurance Verification: Verifies insurance using the most cost-effective method. Confirms accuracy of system information and ensures verified insurance matches the plan filed. Correctly assigns Guarantors.
Insurance Benefit Information: Enters insurance benefit information in a standardized format, scans documentation, and correctly selects insurance plans in the proper coordination of benefits order. Enters appropriate Account Notes and uses Standard Notes when required.
Patient Payment Administration: Calculates patient financial responsibility, informs patients of amounts owed and payment options. Administers the Hospital Credit and Collection policy, offering discounts and identifying patients for financial assistance.
Medical Record Numbers: Accurately selects patients from the Master Patient Index or assigns new numbers. Reports and codes duplicate medical record numbers.
Patient Type Changes: Assigns the correct patient type and correctly converts registrations. Notifies Clinical Denial Management as appropriate.
Customer Service: Greets patients, answers telephone calls, distributes parking passes, and explains HIPAA privacy information.
Teamwork: Serves as backup for team members and follows department rules and regulations.

Benefits

Day 1 Health Coverage: Choose from either copay or HSA-eligible health insurance options with coverage starting on your first day of work.
Generous PTO: Accrual starts at up to 25 days/year, to be used for vacations, sickness, holidays, and personal matters.
Parental Benefits: Six weeks paid birthing-mother maternity leave & four weeks paid parental leave for non-birthing parents.
Retirement: Up to 7% employer-paid retirement contributions
Education Reimbursement: Offering up to $2,500 per year towards a bachelor's degree and up to $5,000 per year towards a graduate degree
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program