Imaging Resource Specialist I

UnitedHealth Group•Dedham, MA

6d•$16 - $29•Hybrid

About The Position

Under direction, delivers excellent customer service and support to patients, clinicians, and technologists, with primary responsibility for answering phones, scheduling and managing appointments including appropriate follow-up appointments, and conducting outreach calls on behalf of the radiology department. Able to work independently by demonstrating a high level of competence in all support roles. Works to improve radiology clinical and clerical operations through coordination of contact between technologists, patients and referrals outside the unit. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

Requirements

High School Diploma/GED
6+ months of customer service or healthcare experience
Basic level of proficiency with computer applications
Strong interpersonal, customer service, time management, computer and organizational skills required

Nice To Haves

Experience in radiology/imaging department
Previous experience in a job requires the ability to multi-task and prioritize activities
Familiarity with medical terminology
Electronic medical record (EMR) experience and/or aptitude to master the EMR based on other technology experience

Responsibilities

Helps manage patient flow, access, and scheduling for technologists to optimize patient appointment availability.
Helps determine urgency and priority of emergent add on exams
Schedules appointments for patients optimizing patient appointment availability
Assists patients with referral processing and communication with other departments.
Performs outreach to patients for appropriate follow-up appointments.
Determines urgency and priority of patient appointments.
Appropriately schedules exams/procedures accordingly
Verifies patient insurance coverage, demographic information, ordering clinicians
Makes appointment reminder phone calls as needed
Processes patient requests for copies of images/CD in accordance with Atrius’ standard for release of patient information
Manages the patient flow within the department by adhering to the department check-in process
Monitors referral/work queue reports and provide necessary outreaches for all open active referrals.
Closes referrals when appropriate
May be required to monitor scheduling requests and schedules appointment requests accordingly
May assist with the checkout function, and appropriately book follow up appointments per department guidelines
Perform image sharing functions including but not limited to assuring availability of radiographs for medical appointments, coordinating previous imaging acquisition from other institutions and assisting in downloading CDs to patients EMR/PACS.
Utilizes the Radiology Information System to verify and maintain correct demographic information in PACS
Appropriately tracks internal as well as external facility images that enter and leave the department per department policies
Assists in the communication of results to outside providers by faxing and/or routing per department protocol
Ensure that waiting room is maintained and orderly
Assists with training and orientation of new radiology support staff
Provides back-up coverage for other support staff as needed
Assists in resolving minor patients’ concerns and complaints as appropriate
Performs other duties as assigned
Accesses only the minimum necessary protected health information (PHI) for the performance of job duties.
Actively protects the confidentiality and privacy of all protected health information they access in all its forms (written, verbal, and electronic, etc.) taking reasonable precautions to prohibit unauthorized access.
Complies with all Atrius Health and departmental privacy policies, procedures and protocols.
Follows HIPAA privacy guidelines without deviation when handling protected health information