Imaging Operations Manager

Iron Mountain • Dallas, TX

15h • Onsite

About The Position

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain. We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation. Iron Mountain is seeking an experienced Imaging Operations Manager to join our Digital Solutions team. In this role, you will be responsible for driving site financial performance, managing end-to-end imaging workflows, and leading a multi-shift team while maintaining absolute compliance with security protocols and chain-of-custody standards.

Requirements

• 7+ years of experience leading large-scale document imaging, records management, business process outsourcing (BPO), logistics, or federal operations environments.
• Experience managing operations of 100+ employees is required, including multiple supervisors, team leads, and cross-functional teams.
• Demonstrated success leading multi-shift operations in highly regulated environments requiring strict security and compliance controls.
• Strong financial acumen with experience managing budgets, labor forecasting, productivity targets, and operational P&L performance.
• Extensive knowledge of high-volume document processing, imaging workflows, quality assurance programs, chain-of-custody controls, and records management best practices.
• Experience supporting federal government contracts, IRS programs, or other regulated government customers strongly preferred.
• Proven ability to lead organizational change, drive continuous improvement initiatives, and implement scalable operational processes.
• Bachelor's Degree required
• Must be willing and able to obtain a Public Trust Clearance.
• Only US Persons are eligible for this level clearance, hence for this position, Iron Mountain will consider only US Persons.

Nice To Haves

• Master's Degree preferred.
• Experience managing federal records, tax processing, digitization, or large-scale imaging programs.
• Knowledge of NARA requirements, IRS Publication 4812, PII/SBU handling requirements, and federal security controls.
• Lean Six Sigma, PMP, or other operational excellence certifications preferred.

Responsibilities

• Drive financial and capacity excellence: Oversee site financials to promote positive revenue and margin trends while directing capacity planning, equipment utilization, and comprehensive disaster recovery processes.
• Ensure operational compliance and security: Guarantee all physical and digital document handling processes strictly align with organizational security policies, internal imaging standards, and local labor laws to maintain an audit-ready environment.
• Lead large-scale federal document processing and imaging operations, ensuring compliance with all contract requirements, security standards, and customer service level agreements.
• Drive site financial performance by managing labor costs, productivity, capacity planning, equipment utilization, and revenue objectives while maintaining margin expectations.
• Oversee end-to-end imaging workflows including receiving, preparation, scanning, indexing, quality control, data validation, storage, and destruction activities.
• Ensure strict adherence to chain-of-custody requirements, IRS Publication 4812 controls, NARA requirements, privacy regulations, and organizational security standards.
• Manage disaster recovery, business continuity, operational readiness, and risk mitigation activities to ensure uninterrupted service delivery.
• Develop and maintain strong customer relationships while serving as the primary operational point of contact for federal stakeholders, auditors, and internal leadership teams.
• Utilize data analytics, operational metrics, and continuous improvement methodologies to drive productivity, quality, and customer satisfaction.
• Lead multiple shifts and departments while fostering a culture of accountability, engagement, safety, and operational excellence.
• Direct workforce planning, recruiting, onboarding, training, succession planning, and employee development initiatives.
• Ensure audit readiness and compliance with all federal, state, local, and company regulations.

Benefits

• Paid Vacation + 7 Paid Holidays + Sick Pay
• Competitive compensation and benefits aligned with the experience.
• Comprehensive health, wellness, and retirement plans (Medical, Dental, Vision Insurance on Day One; Fidelity 401(k) with match, Life Insurance, Short-Term Disability, Flexible Spending Account, Paid Volunteer Days).
• Opportunities for continuous learning and professional growth (Education Reimbursement, Advancement opportunities).

What This Job Offers

• Job Type: Full-time
• Career Level: Manager