Imaging Operations Manager

Intermountain Health • Dayton, OH

20h • $44 - $68 • Onsite

About The Position

This position is responsible for providing leadership and strategic direction for assigned operations and all aspects of Tellica Imaging’s business processes, including, but not limited to, the day-to-day management of Tellica Imaging’s remote call center, culture, and revenue cycle functions. The position also requires active collaboration with other leaders at Tellica Imaging to assist in managing finances, maintaining and, if needed, enhancing Tellica policies and procedures, refining information system applications, etc. on a national scale. This role provides critical and timely logistical support to Tellica’s leadership across numerous time zones; it also ensures patients, caregivers, and providers have an excellent experience while receiving the highest quality of care and support from Tellica caregivers. The role requires engagement with leadership on business operations and expansion, ensuring alignment with strategic goals, sustaining positive team culture, improving the caregiver experience, and managing onboarding and training programs. This position drives improvements in finances, revenue cycle operations, and workflow processes to enhance patient care and operational efficiency. The incumbent reviews, implements, and synchronizes policies and procedures to comply with regulations and supports consistent operations across all markets. The role manages, mentors, and evaluates operational coordinators and administrative staff, overseeing customer service, and supporting the operational expansion of Tellica nationwide.

Requirements

• Bachelor's degree. Education must be obtained through an accredited institution. Degree will be verified.
• Three years management/supervisory experience. - or - Demonstrated and proven effective management/supervisory experience at Tellica Imaging or Intermountain Health.
• Three years budgeting/finance management experience. - or - Demonstrated and proven effective budgeting/finance management experience at Tellica Imaging or Intermountain Health.
• Proven and effective interpersonal and organizations skills.
• Demonstrated strong written and oral communication skills in English in a technical or healthcare environment.
• Experience in designing workflow and solutions to achieve strategic, clinical, and operational goals while adhering to industry best practice.
• Experience consistently delivering an extraordinary customer experience when interacting with peers, end-users, and others.
• Self-motivated and directed.
• Keen attention to detail.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Excellent problem solving, negotiation, and process improvement skills.

Nice To Haves

• Demonstrated successful management and leadership experience.
• Demonstrated experience in a role requiring revenue cycle and operational focus.
• Clinical background or experience in radiology.
• Master's degree in healthcare or related business field.

Responsibilities

• Providing leadership and strategic direction for assigned operations and all aspects of Tellica Imaging’s business processes.
• Day-to-day management of Tellica Imaging’s remote call center, culture, and revenue cycle functions.
• Active collaboration with other leaders at Tellica Imaging to assist in managing finances, maintaining and, if needed, enhancing Tellica policies and procedures, refining information system applications, etc. on a national scale.
• Providing critical and timely logistical support to Tellica’s leadership across numerous time zones.
• Ensuring patients, caregivers, and providers have an excellent experience while receiving the highest quality of care and support from Tellica caregivers.
• Engagement with leadership on business operations and expansion, ensuring alignment with strategic goals.
• Sustaining positive team culture.
• Improving the caregiver experience.
• Managing onboarding and training programs.
• Driving improvements in finances, revenue cycle operations, and workflow processes to enhance patient care and operational efficiency.
• Reviewing, implementing, and synchronizing policies and procedures to comply with regulations and support consistent operations across all markets.
• Managing, mentoring, and evaluating operational coordinators and administrative staff.
• Overseeing customer service.
• Supporting the operational expansion of Tellica nationwide.

Benefits

• Generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.
• PEAK program supports caregivers in the pursuit of their education goals and career aspirations by providing up-front tuition coverage paid directly to the academic institution. The program offers 100+ learning options to choose from, including undergraduate studies, high school diplomas, and professional skills and certificates. Caregivers are eligible to participate in PEAK on day 1 of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager