Imaging Office Coordinator

Intermountain Health

7d • $28 - $44 • Onsite

About The Position

Leader of an operational team who creates a team environment that delivers superior customer service by hiring and developing high performing and engaged talent. Is a subject matter expert and a point of escalation to remove barriers, meet KPIs and successfully obtain goals. Is a champion of continuous improvement and implementing best practices. Essential Functions Responsible for hiring, onboarding, performance management and the development of talent (e.g. training, mentoring, knowledge, skills, tools); provides support, coaching and corrective action, career planning and progression; and is accountable for creating a team culture of engagement, compassion, and diversity. Management of team expenses including FTE budget allocations; overtime; scheduling and budgeted hours; timecard approval and oversight; and accountability for compensation and incentives. High leadership acumen (e.g. excellent communication skills, approachable, follows through on commitments, trustworthy, purposeful) and subject matter expertise; representative for product and department; project management; and serves as an escalation point to solve problems and remove barriers. Responsible for the operational performance of the team including employee metrics; department and company KPIs; obtainment of goals; continuous improvement; compliance to rules and regulations; and the delivery of superior service. Works closely with Provider Development, physician offices, employer groups and agents to establish better communication and resolves complex customer service and claim issues.

Requirements

• Demonstrated operational experience and proficiency in prior roles.
• Demonstrated leadership experience and abilities (proactive, listening, team builder, coach, mentor, trustworthy, accountable, reliable, knowledgeable, growth mindset, continuous learner, compassionate).
• Demonstrated high engagement and performance with a passion for leadership and the development and success of others.
• Demonstrated ability of a high capacity for variable and challenging work; on-time delivery of high-quality work; time management; and task and project management.
• Demonstrated ability to effectively listen and communicate with diverse employees.
• Demonstrated alignment with company and department goals and strategies.

Nice To Haves

• Demonstrated leadership experience in a previous operational role.
• Bachelor's degree in a business or health related course of study obtained through an accredited institution. Education is verified.

Responsibilities

• Responsible for hiring, onboarding, performance management and the development of talent (e.g. training, mentoring, knowledge, skills, tools)
• Provides support, coaching and corrective action, career planning and progression
• Accountable for creating a team culture of engagement, compassion, and diversity
• Management of team expenses including FTE budget allocations; overtime; scheduling and budgeted hours; timecard approval and oversight; and accountability for compensation and incentives
• Representative for product and department
• Project management
• Serves as an escalation point to solve problems and remove barriers
• Responsible for the operational performance of the team including employee metrics; department and company KPIs; obtainment of goals; continuous improvement; compliance to rules and regulations; and the delivery of superior service
• Works closely with Provider Development, physician offices, employer groups and agents to establish better communication and resolves complex customer service and claim issues

What This Job Offers

• Job Type: Full-time
• Career Level: Manager