Imaging Informatics PC Support Technician

Nemours Children's Health • Orlando, FL

2d • Onsite

About The Position

Nemours Children's Health is seeking an Imaging Informatics PC Support
Technician to join our team in Orlando, Florida.

Nemours Children’s Hospital, Orlando, Florida, is the newest addition to the
Nemours integrated healthcare system. Our 130-bed pediatric hospital also
features the area’s only 24-hour Emergency Department designed just for kids as
well as outpatient pediatric clinics including several specialties previously
unavailable in the region. A hospital designed by families for families, Nemours
Children’s Hospital blends the healing power of nature with the latest in
healthcare innovation to deliver world-class care to the children of Central
Florida and beyond. In keeping with our goal of bringing Nemours care into the
communities we serve, we also provide specialty outpatient care in several
clinics located throughout.

The Imaging Informatics Technician's
role
is
to provide on
premise
support
and
maintenance of
Nemours devices with a focus on Imaging
Informatics hardware expertise.
This
includes
installing,
repairing,
upgrading,
replacing,
and
maintaining
hardware/software
and
peripheral
equipment.
This position provides daily operational
support
for
end user devices,
peripherals and other related desktop technologies that may be used daily and
require hands on support. Support responsibilities include upholding PACS
Governance standards, performing PACS workstation upgrades/replacements,
equipment moves, hardware installations, technology configuration & deployment
along with providing support for locally installed software solutions. Maintain
hardware inventory and diagnostic monitor compliance utilizing Barco QA Web
software.

This
position
will
primarily
receive
customer
incident
and
request
tickets
assigned
by
the
Service
Desk.
Providing daily in person support, adhering to
agreed
SLA’s, and
keeping the
customer informed of actions taken to address their problem is foundational to
the success of the Imaging Informatics Technician. The Imaging Informatics
Technician must provide exceptional customer service; have strong Operating
System understanding and able to work in a demanding clinical environment.
Collaborating with Imaging Informatics and other IS teams in providing advanced
Imaging Informatics technology support is fundamental.

Requirements

• Associate's Degree required.
• Minimum of one (1) to three (3) years experience required.

Responsibilities

• Install, maintain, and repair Imaging Informatics related equipment and software.
• Partner with Imaging Informatics and other IS teams in providing first line support for Imaging service lines whether on prem or remote.
• Engage and coordinate with hardware and software vendors to repair/support technology components in a timely manner
• Accurately document tickets for instances of hardware failure, repair, installation, and removal. Partner with Imaging Informatics to transfer knowledge for improved First Contact Resolution.
• Provide on premise support for all Nemours locations as assigned. Perform equipment relocation as needed.
• Participate in On-Call rotation as assigned by management, complying with the departmental on call policy. Participate in after-hours support activities as required.
• Adhere to Asset management processes to ensure accurate recording of company resources from receipt to configuration and ultimately delivery of assets including adhering to the Asset Disposal policy.
• Maintain strong expert level knowledge & understanding of current operating systems, network, printing, including an understanding of clinical workflows and how hardware interacts with systems.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree