Imaging Equipment Technician III

Advocate Health and Hospitals Corporation • Charlotte, NC

9d

About The Position

The Imaging Equipment Technician III analyzes, troubleshoots, repairs, installs, calibrates, and tests highly complex diagnostic and therapeutic imaging equipment and systems. Work may include both biomedical and diagnostic imaging equipment, with most responsibilities involving diagnostic imaging. The technician performs advanced service in accordance with corporate and department procedures, manufacturer recommendations, physicist specifications, applicable codes and standards, accreditation requirements, and relevant state and federal regulations.

The role provides advanced technical support to imaging staff and serves as a technical resource for Biomedical and Imaging Technicians, including assisting with their training. It involves regular communication with clinical staff, equipment manufacturers, and, when applicable, radiation physicists. The technician maintains accurate service records, supports equipment quality assurance and licensing activities, and may help evaluate, select, purchase, install, and replace equipment. The position also responds to urgent service requests, communicates maintenance status, escalates issues beyond its capabilities, and works to minimize reliance on outside service labor.

The position is normally scheduled for first shift, but incidents may require off-shift work. It requires frequent travel between facilities, participation in an on-call rotation, and the ability to perform very heavy lifting. The work may involve exposure to bloodborne and airborne pathogens and bodily fluids.

Requirements

• High school diploma or GED.
• Typically five or more years of experience performing imaging equipment service, supporting multiple classes of diagnostic imaging equipment, including digital imaging and networking technology.
• Knowledge of safety precautions when servicing high-voltage equipment and working with ionizing radiation.
• Demonstrated proficiency and knowledge of networking technology.
• Demonstrated ability to manage multiple projects.
• Ability to lift up to 75 pounds occasionally, more than 50 pounds frequently, and more than 20 pounds constantly.
• Ability to travel frequently between facilities, work off-hours or evenings, and participate in an on-call rotation.

Responsibilities

• Analyze, troubleshoot, and repair highly complex diagnostic and therapeutic imaging equipment and systems using established electronic test and measurement equipment and techniques.
• Install, calibrate, and test highly complex new imaging equipment and systems.
• Perform advanced service on imaging equipment in accordance with applicable procedures, recommendations, specifications, codes, standards, accreditation requirements, and regulations.
• Interact regularly with clinical staff at assigned sites to ensure their needs are being met.
• Provide advanced technical support to imaging staff in the use of complex imaging devices.
• Serve as a technical resource for Biomedical and Imaging Technicians and help them develop their skills and experience.
• Assist in training Biomedical Equipment Technicians to provide first-call support for imaging equipment.
• Document and maintain accurate records of inspections, repairs, adjustments, and other work performed by the technician or vendors.
• Install or assist with installation of imaging equipment and components such as tubes and transformers.
• Assist in training imaging staff on safe and proper equipment use.
• Obtain technical product information from manufacturers’ representatives.
• Coordinate and communicate with radiation physicists, when applicable, on equipment quality assurance testing, calibration, and disposal for site licensing needs.
• Assist imaging staff with new equipment selection, installations, and service contract negotiations, including site visits or meetings with manufacturers.
• Recommend capital equipment replacements to Clinical Engineering Leadership.
• Request or order repair and spare parts according to established procedures and contract relationships.
• Respond appropriately to urgent customer requests and communicate maintenance activity and project status to clinical users in a timely, consistent manner.
• Escalate situations beyond the technician’s capabilities to appropriate staff.
• Participate in new equipment evaluations and development of RFPs and RFIs.
• Minimize contract dependency and use of manufacturer or third-party labor for maintenance and repair of responsible systems.

Benefits

• Paid time off programs.
• Medical, dental, vision, life, and short- and long-term disability benefits.
• Flexible Spending Accounts for eligible health care and dependent care expenses.
• Adoption assistance and paid parental leave.
• Defined contribution retirement plans with employer match and other financial wellness programs.
• Educational Assistance Program.
• Competitive compensation, with potential premium pay for shifts and on-call work, incentive pay for select positions, and opportunities for annual performance-based increases.
• Career development programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED