Imaging Center Hospitality Associate

FRC•Springfield, VA

7d•Onsite

About The Position

Exceptional patient care begins long before an exam starts. It begins with a warm welcome, a reassuring conversation, and someone who genuinely cares about making each patient's experience as comfortable and stress-free as possible. As an Imaging Center Hospitality Associate, you'll be the face of our Woodburn Imaging Center in Annandale. You'll greet patients, guide them through the registration process, answer questions, and ensure every interaction reflects the compassion, professionalism, and hospitality that define Fairfax Radiology Centers. If you love helping people, thrive in a fast-paced environment, and enjoy balancing customer service with administrative responsibilities, we'd love to meet you.

Requirements

High school diploma or GED
One or more years of customer service or hospitality experience
Strong interpersonal and communication skills
Basic computer proficiency and the ability to navigate multiple software applications
Excellent organizational and multitasking abilities

Nice To Haves

Healthcare, medical office, or patient registration experience
Experience with insurance verification or patient scheduling
Familiarity with electronic medical records or healthcare registration systems

Responsibilities

Deliver an Exceptional Welcome: Greet every patient and visitor with warmth, professionalism, and compassion. Create a welcoming, supportive environment for patients and families. Maintain the highest standards of hospitality throughout every interaction.
Coordinate Patient Registration: Register patients accurately using our Radiology Information System (RIS). Collect identification, physician orders, insurance information, and payments. Scan and maintain patient documentation to ensure billing accuracy. Verify orders and pre-authorizations, escalating discrepancies when appropriate.
Support Patient Flow: Monitor patient arrivals and appointment status. Communicate delays with empathy and professionalism. Assist with same-day scheduling requests, walk-in X-rays, and other patient needs. Help ensure an efficient, organized patient experience throughout the day.
Provide Administrative Support: Answer incoming calls using FRC's professional phone etiquette standards. Route calls and relay messages appropriately. Burn or load imaging DVDs and assist with medical record requests. Maintain a clean, organized reception and waiting area.
Protect Patient Privacy: Safeguard confidential patient information. Follow HIPAA, OSHA, and organizational policies. Demonstrate professionalism and accountability in every interaction.