IMAGE SVC REP/IMAGE PREP TECH/ MVH MAIN/ FT

Premier Health•Dayton, OH

4d•Onsite

About The Position

This position is working with the radiologists to ensure radiology images are reviewed and interpreted in a timely manner. This position is responsible for having a working knowledge of the PACS system, the EPIC system, and the ability to assist providers to contact radiologists regarding images and vice-versa. The incumbent assists in training of new staff members, including radiologists, in the workflow of the department. This position reports to the Administrative Manager and works closely with technologists in Medical Imaging, as well as radiologists and other medical staff. The incumbent prioritizes images to be read, receives call reports, and report the interpretations of the call reports back to the appropriate providers. The incumbent would also be responsible for loading images from outside facilities as well as distributing Premier images to outside facilities. This position requires call and could require coverage of 2nd, 3rd, weekend, and/or holiday shifts all of which the incumbent would be the only person in the Image Service Center during those shifts. Individual complies with established policies, procedures, and standards regarding quality, customer satisfaction, positive work environment, and financial stewardship. Performs other duties as assigned.

Requirements

Working knowledge of the PACS system.
Working knowledge of the EPIC system.
Ability to assist providers to contact radiologists regarding images and vice-versa.
High School completion / GED.
Successful completion of a Medical Terminology course.
Knowledge of anatomy necessary for identifying appropriate relevant prior images for comparison.
Ability to work independently requiring little supervision.
Strong communication skills, both verbal and listening skills required.
Demonstrated customer service skills when responding to requests from radiologists and physician customers via telephone, facsimile, or email.
Must exhibit strong oral skills and able to interact with physicians and employees from all levels of the organization.
Ability to utilize complex integrated Radiology Information and PACS systems for processing information and for archiving and retrieving images and reports.
Ability to adjust to multiple workflows related to obtaining and processing images from multi-site locations.

Nice To Haves

Associates Degree
3-5 years of office/computer software experience.
Ability to train new staff members in the use and application of Radiology Information and PACS systems in the administrative environment.

Responsibilities

Assists in training of new staff members, including radiologists, in the workflow of the department.
Reports to the Administrative Manager and works closely with technologists in Medical Imaging, as well as radiologists and other medical staff.
Prioritizes images to be read, receives call reports, and reports the interpretations of the call reports back to the appropriate providers.
Loads images from outside facilities as well as distributing Premier images to outside facilities.
Requires call and could require coverage of 2nd, 3rd, weekend, and/or holiday shifts, all of which the incumbent would be the only person in the Image Service Center during those shifts.
Complies with established policies, procedures, and standards regarding quality, customer satisfaction, positive work environment, and financial stewardship.
Performs other duties as assigned.
Manages customer service issues and resolves them or escalates to the appropriate level through the chain of command.
Instructs/trains customers with a wide base of knowledge range (physicians to co-workers) in PACS applications as well as system upgrades.
Demonstrates outstanding customer service skills.
Shows attention to detail and follow-through with various hospital departments, internal and external physician offices and patients.
Recognizes operational needs of the department/customer, responds appropriately, and assists as needed.
Responds to the needs of physicians and assists with PACS image issues.
Adjusts to multiple workflows related to obtaining and processing images from multi-site locations.
Burns images to CD for distribution to physician offices, hospital departments, or other institutions.
Faxes reports to physician offices or other institutions.
Responds to requests on demand.
Anticipates the needs of medical staff and proactively meets those needs.
Is positive in the face of adversity and change.
Utilizes creative problem-solving skills with a willingness to take initiative in resolving work-related issues.
Interacts with physicians and develops trust and credibility with physician customers while creating a system of responsiveness to customer needs.
Takes high level of personal ownership in the future success of the Medical Imaging Department.
Demonstrates passion for customer service and commitment to service excellence.