ILS Supply Support Specialist

Thales • Ottawa, ON

47d • Hybrid

About The Position

Thales has a vacancy for a Integrated Logistics Support (ILS) Supply Support Specialist. In this role, the successful candidate acts as the primary integrator between Supply Support, Life Cycle Material Managers (LCMMs), and Engineering departments. They are responsible for identifying and resolving part changes within the Technical Data Package (TDP), managing the full lifecycle of Document Change Requests (DCRs) via a JIRA board, and ensuring total data alignment across internal and government systems.

Requirements

• Technical System Expertise: Proven experience using both Maximo and DRMIS (or CGCS/CGCM) is mandatory.
• Software Proficiency: Advanced Excel skills are essential (VLOOKUP’s, Pivot Tables, and complex data reconciliation).
• Change Management: Demonstrated experience managing workflows and tasks within JIRA.
• Experience: 3–5 years in ILS, Supply Support, or Technical Data Management within a defence or aerospace environment.
• Critical Thinking: The candidate must be a self-motivated problem solver capable of investigating complex data discrepancies independently.
• Education: A minimum 1-year post-secondary diploma in Supply Chain, Information Management, or a related technical field.

Nice To Haves

• Data Visualization & Databases: Proficiency in Power BI and Microsoft Access is considered a strong asset.
• Industry Context: Experience with DND In-Service Support (ISS) contracts.
• Specialized Knowledge: Familiarity with Logistics Support Analysis (LSA).
• Language: Bilingualism (English/French).
• Exposure to Logistics Support Analysis application software such as OmegaPS.
• Experience supporting an operational military asset.
• Knowledge of Canadian Forces Technical Orders (CFTOs) and government-adopted technical publications.
• Knowledge of S1000D specification and IETM format.

Responsibilities

• Conducting deep-dive audits of the TDP to ensure National Stock Numbers (NSN), part numbers, and vendor references are current.
• Performing hands-on updates to technical documentation to reflect the as-supported configuration of the fleet.
• Resolving "technical friction" where engineering drawings may conflict with the data held in procurement or cataloguing systems.
• Workflow Ownership: Managing and maintaining a dedicated JIRA board to track the status of all technical changes.
• Coordination: Ensuring that DCRs are moved from the identification phase through to approval and implementation by chasing inputs from LCMMs and Engineering.
• Conflict Resolution: Identifying bottlenecks in the change process and acting as a problem solver to move stalled requests forward.
• Data Synchronization: Regularly reconciling data between Maximo (internal asset management) and DRMIS (the DND system of record).
• External Liaison: Interfacing with the Canadian Government Cataloguing System (CGCM/CGCS) to resolve discrepancies in cataloguing data or to request new NSN assignments.
• System Maintenance: Executing high-accuracy data entry and maintenance within Maximo to support maintenance and supply activities.
• Advanced Auditing: Using Excel (VLOOKUP’s, Pivot Tables) to perform mass data cleanses and identify trends in part failure or vendor shifts.
• Dashboarding: Developing or maintaining Power BI dashboards to provide LCMMs and Supply Support leads with real-time visibility into the status of part changes and obsolescence risks.
• Database Management: Utilizing Microsoft Access to manage complex datasets that exceed standard spreadsheet capabilities, ensuring data remains structured and searchable.
• Proactive Identification: Identifying when parts are nearing end-of-life and working with the Obsolescence department to find and catalogue suitable alternatives.
• Operational Impact: Translating LSA data into actionable supply support records, ensuring that the supply chain is prepared for upcoming maintenance cycles.

Benefits

• Company paid Extended Health, Dental, HSA, Life, AD&D, Short-term Disability, Cancer Care Program, travel insurance, Employee Assistance Plan and Well-Being program.
• Retirement Savings Plans (RRSP, DCPP, TFSA) with a company contribution and a match to a DCPP, with no vesting period.
• Company paid holidays, vacation days, and paid sick leave.
• Voluntary Life, AD&D, Critical Illness, Long-Term Disability.
• Employee Discounts on home, auto, and gym membership.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees