IL Statewide Chat/Text Crisis Specialist

Centerstone•Alton, IL

1d•$20 - $28

About The Position

This position is part of a 24/7/365 high volume, suicide prevention focused team. This position will answer statewide 988 chat/texts and conduct. As a part of this team, you’d be responsible for providing brief clinical screenings, risk assessments and appropriate service linkage for individuals who are experiencing emotional distress. The ideal candidate for this role has excellent computer skills, a proven ability to communicate effectively through written communication/instant messaging and the ability to multi-task in a high stress environment.

Requirements

Effectively communicate via written, verbal, in person and virtual methods.
Demonstrates high-level customer service skills and professional etiquette.
Demonstrate knowledge and competency in providing service linkage and referrals for programs, services, and other community resources.
Knowledge of suicide assessments.
Skill in providing crisis intervention.
Bachelor’s Degree in Behavioral Science, Psychology, Social Work, or related field or Certified Peer Recovery Specialist required.

Nice To Haves

Six months to one year of crisis experience is preferred.

Responsibilities

Demonstrate high level of clinical knowledge and skill in providing telephonic or chat clinical screenings and risk assessments.
Answer crisis contacts via Zoom contact center or the chat/text platform to assess for suicide, safety and identify appropriate community resources to best meet individual needs.
Conduct follow-up calls for individuals who are deemed moderate to high risk for suicide.
Meet the ethical and clinical standards in compliance with all accreditation.
Actively participate in ongoing supervision, training and team meetings.
Demonstrate high-level customer service skills and professional etiquette.
Demonstrate knowledge and competency in providing service linkage and referrals for programs, services, and other community resources.
Promote a departmental culture of cooperation and collaboration with other cross-functional departments, community agencies, hospitals, mental health consumers, and the public at large.
Assist in administrative tasks as needed.