Clinical Supervisor - 988 Chat/Text
Centerstone•Nashville, TN
•Remote
About The Position
This is a remote position on a 24/7/365 mental health crisis/suicide prevention focused team. This position will provide clinical oversight for staff who handle incoming chat/text messages through 988 Suicide Prevention and Crisis and will provide quality assurance measures to include chat/text audits and silent monitoring of all Crisis Specialist staff. Centerstone is a trauma-informed organization, endorsing an organizational culture built on understanding, recognizing and responding to those affected by trauma to strengthen resilience for our clients, staff and community.
Requirements
- Master’s Degree in mental health or related field.
- Five years of experience in field of mental health, mental health trauma, or crisis management and suicide prevention preferred.
- One year of crisis and suicide prevention management required.
- Licensed Mental Health Professional required.
- Effectively communicate via written, verbal, in person and virtual methods.
- Excellent management and supervisory skills
- Excellent analytical and organizational skills.
- Ability to problem solve complex issues and deliver effective decision making.
- Monday-Friday 5:30p-2a or 6p-2:30a shift availability
Nice To Haves
- Five years of experience in field of mental health, mental health trauma, or crisis management and suicide prevention preferred.
Responsibilities
- Provides quality assurance measures to include chat/text audits and silent monitoring of all Crisis Specialist staff
- Provide performance-based supervision to a team of Crisis Specialists; review application of clinical and training skills, provide coaching where necessary, identify areas of improvement, and make recommendations for remediation.
- Facilitates bi-weekly staff meetings, staff trainings and staff development functions
- Assists in orientation and delivery of clinical training content that is reflective of clinical best practices, aligned with programmatic policies and procedures
- Ensure coordination with supervisory staff in developing individualized remediation plans, as needed
- Meets the ethical and clinical standards in compliance with all accreditation
Benefits
- Medical, dental, and vision health coverage
- Flexible Spending and Health Savings Accounts
- 403b retirement plan with company match
- Paid time off and ten paid holidays
- AD&D Insurance, Life Insurance, and Long Term Disability (company paid)
- Employee Resource Groups
- Continuing education opportunities
- Employee Assistance Program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
