Clinical Supervisor - 988 Chat/Text
About The Position
This is a remote position on a 24/7/365 mental health crisis/suicide prevention focused team. This position will provide clinical oversight for staff who handle incoming chat/text messages through 988 Suicide Prevention and Crisis and will provide quality assurance measures to include chat/text audits and silent monitoring of all Crisis Specialist staff. Centerstone is among the nation’s leading nonprofit behavioral health systems with thousands of employees dedicated to delivering care that changes people’s lives. A dynamic, well-established organization, we offer rewarding opportunities to serve all ages in a variety of settings. Centerstone, a trauma-informed organization, endorses an organizational culture built on understanding, recognizing and responding to those affected by trauma to strengthen resilience for our clients, staff and community.
Requirements
- Master’s Degree in mental health or related field.
- Five years of experience in field of mental health, mental health trauma, or crisis management and suicide prevention preferred.
- One year of crisis and suicide prevention management required.
- Licensed Mental Health Professional required.
- Effectively communicate via written, verbal, in person and virtual methods.
- Excellent management and supervisory skills
- Excellent analytical and organizational skills.
- Ability to problem solve complex issues and deliver effective decision making.
Nice To Haves
- Five years of experience in field of mental health, mental health trauma, or crisis management and suicide prevention preferred.
Responsibilities
- Provides quality assurance measures to include chat/text audits and silent monitoring of all Crisis Specialist staff
- Provide performance-based supervision to a team of Crisis Specialists; review application of clinical and training skills, provide coaching where necessary, identify areas of improvement, and make recommendations for remediation.
- Facilitates bi-weekly staff meetings, staff trainings and staff development functions
- Assists in orientation and delivery of clinical training content that is reflective of clinical best practices, aligned with programmatic policies and procedures
- Ensure coordination with supervisory staff in developing individualized remediation plans, as needed
- Meets the ethical and clinical standards in compliance with all accreditation
Benefits
- Medical, dental, and vision health coverage
- Flexible Spending and Health Savings Accounts
- 403b retirement plan with company match
- Paid time off and ten paid holidays
- AD&D Insurance, Life Insurance, and Long Term Disability (company paid)
- Employee Resource Groups
- Continuing education opportunities
- Employee Assistance Program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
