IGNITE Program Manager

Scranton Chamber of Commerce • Scranton, PA

6d • Hybrid

About The Position

The Greater Scranton Chamber of Commerce is seeking an experienced program professional to lead its IGNITE business incubation program. The IGNITE Program Manager supports entrepreneurs and growing businesses through education, coaching, mentorship, networking, and connections to funding and other resources. This position oversees program operations, participant services, programming, partnerships, events, budgeting, funding support, and performance tracking across the Chamber's business incubator facilities. The Program Manager supervises the IGNITE Program Specialist & Grant Writer and collaborates with entrepreneurs, business mentors, community organizations, government partners, service providers, and Chamber staff to support business growth and job creation throughout northeastern Pennsylvania.

Requirements

• Bachelor's degree in business, entrepreneurship, economic development, nonprofit management, or a related field and four years of relevant professional experience; or an equivalent combination of education, training, and relevant professional experience.
• At least two years of experience leading programs, projects, or initiatives, including planning, implementation, budgeting, and performance tracking.
• Experience supervising employees, leading teams, or providing formal work direction.
• Experience supporting entrepreneurs, business owners, organizational leaders, or community-based clients.
• Strong project management, relationship-building, communication, and problem-solving skills.
• Ability to independently manage multiple priorities, locations, deadlines, and stakeholder relationships.
• Valid driver's license and reliable transportation.

Nice To Haves

• Experience in business incubation, entrepreneurship, economic development, workforce development, business development, or nonprofit programming.
• Experience with grants, program budgets, and outcome measurement.
• Knowledge of northeastern Pennsylvania's business and economic development community.

Responsibilities

• Lead the daily operations, administration, and continued development of the IGNITE Program.
• Supervise, coach, and support the IGNITE Program Specialist & Grant Writer.
• Plan and coordinate participant on-boarding, educational programming, mentorship opportunities, networking events, workshops, and related activities.
• Provide participants with business support, coaching, referrals, workforce connections, funding information, and access to community resources.
• Develop and maintain relationships with entrepreneurs, business leaders, mentors, funders, service providers, government agencies, and community partners.
• Manage program budgets, performance measures, participant outcomes, and required reporting.
• Support grant development, compliance, reporting, and funding initiatives.
• Support the IGNITE Advisory Board through communication, coordination, and engagement activities.
• Collaborate with MetroAction and other Chamber programs to connect entrepreneurs with financing, workforce, and business development resources.
• Develop IGNITE marketing, recruitment, and informational materials, including entrepreneur information packets, event materials, and website content; collaborate with the Communications Department to finalize and publish content.
• Represent IGNITE and the Chamber at meetings, events, conferences, and community activities.
• Perform other duties as assigned.

Benefits

• The Greater Scranton Chamber of Commerce works to attract, sustain, and grow businesses throughout the region. Through IGNITE and its affiliated business incubator facilities, the Chamber connects entrepreneurs with the resources, relationships, and guidance needed to develop successful businesses and contribute to the regional economy.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager