iGaming Floor Supervisor - (3PM-11PM & 11PM-7AM)

Playtech • Atlantic City, NJ

7h • Onsite

About The Position

As a Live Studio Supervisor, you will oversee live-streaming casino operations, ensuring that Live Dealers and Shufflers adhere to strict multi-state gaming regulations and company policies. You will maintain game integrity, handle technical or guest escalations, and support the Site Manager in fostering a professional, high-energy, and compliant work environment.

Requirements

• Must be 21 years of age or older.
• Must be able to obtain and maintain a New Jersey Gaming License and a West Virginia Casino Employee Registration.
• High School Diploma or GED required.
• At least 1 year of Supervisory and Customer Service experience.
• At least 1 year of basic-to-intermediate Microsoft Excel experience, alongside basic computer skills (MS Office, electronic mail, etc.).
• Ability to deal, sort, shuffle, and count cards, and operate gaming equipment involving highly repetitive hand/arm movements.
• Excellent customer service and interpersonal skills tailored for a live-streaming environment.
• Proven ability to maintain a professional demeanor (speech, appearance, and posture) in a fast-paced environment.
• Ability to handle potential guest conflicts professionally while maintaining Playtech’s guest service standards.
• Punctuality, strong attention to detail, and willingness to wear assigned uniforms.
• Flexible schedule to work a variety of shifts, including nights, weekends, and holidays.

Responsibilities

• Supervise Live Dealers and Shufflers to ensure total compliance with multi-state Gaming Commission Regulations, PT Services New Jersey regulations, and live unit policies.
• Monitor studio operations, implement new management-directed policies, and ensure all live gaming operational reports adhere strictly to procedures.
• Swiftly correct any Live Dealer or Shuffler mistakes in a timely, compliant manner.
• Demonstrate comprehensive mastery of all company-offered games; step in to assist with game presentation and card shuffling as needed.
• Monitor and address studio technical disruptions immediately, coordinating resolutions in accordance with procedures and gaming regulations.
• Collaborate with management to test and evaluate studio and application performance for new and existing online gaming operations.
• Professionally resolve and escalate guest complaints regarding game-related questions in accordance with chat policy.
• Assume leadership in communication and conflict resolution, addressing inquiries from licensees and players professionally.
• Assist the Site Manager with daily operational tasks and complete additional duties as directed by management.
• Maintain an exemplary level of professionalism to foster a positive workplace; attend required educational events and briefings to improve skills.

Benefits

• Pay Rate: $24.00/hour + Hourly Performance Bonus (Bonus Range: $0.25 – $3.00/hour)
• 10 Vacation Days
• 5 Sick Days
• 10 Paid Holidays
• Medical, Dental, Vision, HSA/FSA, LTD/STD, and Life Insurance.
• 401(k) with a 4% company match.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED