IFS Specialist

Skytron LLC•,

3d•Remote

About The Position

The IFS Specialist provides second-line functional support and improvements across supply chain, manufacturing, inventory, logistics, and finance as Skytron transitions from IFS Apps 8 to IFS Cloud, expected in early 2027. The role investigates business-process and transactional issues, identifies root causes, resolves problems with users, documents repeatable solutions, and makes standard configuration changes. It tests and validates changes and supports the IFS Cloud transition and post-go-live stabilization. Working within Business Technology Services and the IFS team, the specialist partners with the Business Systems Analyst on requirements, solution options, and improvement requests, and with the IFS Manager on priorities and solution design. The role develops expertise in IFS configuration, SQL-based investigation, integrations, IFS Cloud administration, security, and release management. It also contributes to business processes for Service Management, warranty, and IFS Projects for installation work, and uses AI-assisted development to create and maintain configurations, reports, and tools that are tested and validated before release. The position is remote, with travel to the Grand Rapids office up to 20% of the time. Occasional after-hours support for release updates and critical issues is required. Skytron describes itself as a family-owned company and an equal opportunity employer. Offers are contingent on successful completion of a criminal background check and drug screen, including screening for Marijuana/THC.

Requirements

Bachelor's degree in information systems, business, or a related field, or equivalent experience.
At least 3 years of hands-on experience with IFS Cloud or IFS Applications (Apps 8–10).
Strong experience in at least one functional area, such as supply chain, manufacturing, inventory, logistics, service, or projects.
Basic SQL skills, including querying data, joining tables, and investigating records.
Ability to understand the business process behind IFS screens and how IFS modules depend on one another.
Ability to troubleshoot functional issues and identify root causes, consulting with the IFS Manager or other resources as needed.
Curiosity and sound judgment when using AI-assisted tools, including testing their output and knowing when to ask for help.
Clear communication with non-technical users and thorough, well-organized documentation.
Ability to take ownership of functional areas and improvements, work independently, and continue expanding system knowledge.
Ability to work cooperatively with others and contribute positively to team results.

Nice To Haves

IFS Cloud experience is strongly preferred.
Advanced SQL or PL/SQL skills.
Experience with IFS Service Management, warranty, or IFS Projects.
Experience with custom fields, events, lobbies, and Quick Reports.
Experience migrating from IFS Applications to IFS Cloud.
Experience in medical equipment distribution or manufacturing.

Responsibilities

Investigate transactional and business-process issues in IFS, identify root causes, and resolve them with users.
Learn how teams use IFS and document repeatable solutions in the team's shared library.
Make standard configuration changes within areas of expertise.
Test and validate changes, and support the transition to IFS Cloud and stabilization after go-live.
Partner with the Business Systems Analyst on requirements, solution options, and improvement requests.
Partner with the IFS Manager on priorities and solution design.
Develop expertise in IFS configuration, including custom fields, events, lobbies, and Quick Reports.
Use SQL and technical investigation to troubleshoot complex data and integration issues, including WADACO handheld data collection, Vertex, Pacejet, and order import.
Use AI-assisted development to create and maintain supported configurations, reports, and tools, testing and validating them before release.
Build experience with IFS Cloud administration, security, and release management.
Help design business processes for new capabilities, including Service Management, warranty, and IFS Projects for installation work.
Support occasional after-hours release updates and critical issues, and travel to the Grand Rapids office as needed.