IFM Lead

JLL•San Francisco, CA

1d•Onsite

About The Position

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. What this job involves: The IFM Lead oversees all Integrated Facilities Management (IFM) operations and delivery within an assigned area, connecting IFM to other service lines, bridging regional leadership to site-level teams, and fostering client relationships. This role ensures contract governance requirements are met while achieving high client satisfaction. You'll work closely with other global IFM Leads to ensure consistency in key initiatives and operational delivery, and regular travel to all sites within your portfolio will be required. This role will need to be able to work in ambiguity and create fast solutions to support client’s rapid growth. This leader must have great team management skills and big picture thinking, with the ability to move fast and create structure in high paced environments.

Requirements

Bachelor's degree or equivalent work experience in facilities management with management/technical emphasis
8+ years of experience in facilities management, with a focus on integrated facilities management
Proven track record of successfully leading teams and managing IFM operations
Experience managing teams and facilities across multiple and remote locations
Excellent communication and interpersonal skills for building relationships with various stakeholders
Strong business acumen and financial management capabilities
Sound knowledge of health and safety regulations and compliance
Ability to travel within the assigned area as necessary
Candidates must be authorized to work in the United States without sponsorship.

Nice To Haves

MBA degree
Experience translating client needs and balancing client interests with those of the organization
Demonstrated experience driving operational efficiency and implementing innovative solutions
Familiarity with technology solutions and tools for operations optimization
Experience with cross-selling services and identifying growth opportunities
Background in emergency prevention and operational controls
Track record of fostering collaborative team cultures and talent development

Responsibilities

Leading and managing all IFM operations within your assigned area to meet JLL and client objectives
Serving as the primary contact and escalation point for buildings within your portfolio regarding service delivery
Building and maintaining strong client relationships to address operational challenges proactively. Big picture thinking and supporting the client through rapid change.
Bringing JLL best practices to the account and supporting creation of SOPs.
Assisting with budget development and achieving agreed financial targets and KPI metrics
Assistance in creating SLAs and training teams on how to execute them effectively
Supporting transition and utilization of Corrigo
Tracking metrics and using them to assist the Account Director on creation of initiatives to improve operations
Managing team performance and ensuring services are understood, teams are well trained and services are delivered in adherence to contracts, KPIs, and service level agreements.
Managing vendor relationships and implementing best practices across operations
Implementing area-specific initiatives while ensuring alignment with regional standards and procedures
Fostering team development through succession planning and performance management