Identity Provider Operations Engineer

Booz Allen Hamilton•Tampa, FL

4d•$86,800 - $198,000•Remote

About The Position

Identity services are foundational to modern cybersecurity and mission operations. Maintaining secure, resilient, and highly available authentication and access management systems is critical to supporting enterprise users and protecting mission systems from unauthorized access. As an Identity Provider (IdP) Operations Engineer, you’ll support the ongoing operations, maintenance, sustainment, and troubleshooting of enterprise IAM and federation services in support of Zero Trust initiatives and mission-critical environments. In this role, you’ll help ensure the reliability, security, and operational readiness of authentication and federation platforms used across the enterprise. You’ll work closely with cybersecurity teams, system administrators, network engineers, and mission stakeholders to support daily IAM operations, resolve authentication and federation issues, maintain access management services, and ensure compliance with organizational security policies and standards. Your responsibilities will include monitoring identity systems, troubleshooting SSO and federation issues, maintaining MFA and password-less authentication capabilities, supporting user lifecycle management processes, applying patches and configuration updates, and assisting with operational automation and service improvement initiatives. You’ll help sustain enterprise-class identity platforms that enable secure access to critical systems and applications while minimizing operational disruptions. Join us. The world can’t wait.

Requirements

Experience administering, supporting, and maintaining identity platforms such as PingFederate, Okta, or Entra ID in an enterprise operations environment
Experience supporting and troubleshooting authentication and federation protocols including SAML 2.0, OAuth 2.0, and OpenID Connect (OIDC)
Experience troubleshooting SAML, OAuth, and OIDC integrations, token exchanges, assertion mismatches, and federation connectivity issues
Experience using scripting or automation languages such as Java, JavaScript, Python, PowerShell, or Groovy to support operational tasks, automation, and maintenance activities, and with system monitoring, operational documentation, patching, and maintenance procedures for IAM services
Experience working with RESTful APIs to support identity platform integrations, operational automation, and user lifecycle management processes
Experience supporting integrations and synchronization with Active Directory (AD) or LDAP environments
Knowledge of Zero Trust architectures and operational support of multifactor authentication (MFA) and password-less authentication solutions
Ability to diagnose and resolve complex identity and federation operational issues in production environments
Active TS/SCI clearance; willingness to take a polygraph exam
HS diploma or GED

Nice To Haves

Experience supporting and maintaining Ping Identity Suite tools including PingFederate, PingAccess, PingDirectory, or PingOne
Experience supporting automated user lifecycle management processes using SCIM protocols
Experience maintaining IAM platform integrations within DevOps or CI/CD operational environments
Knowledge of Okta operational features including Okta Workflows, Custom Authorization Servers, Inline Hooks, and Okta APIs
Knowledge of compliance and regulatory standards including NIST, FedRAMP, HIPAA, or related identity management frameworks
Knowledge of cloud identity platforms such as AWS Cognito, Azure AD B2C, or Google Cloud Identity
Possession of strong verbal and written communication skills
TS/SCI clearance with polygraph
Bachelor’s degree in Computer Science, Cybersecurity, Information Technology, or a related field

Responsibilities

Support the ongoing operations, maintenance, sustainment, and troubleshooting of enterprise IAM and federation services.
Ensure the reliability, security, and operational readiness of authentication and federation platforms.
Work closely with cybersecurity teams, system administrators, network engineers, and mission stakeholders.
Support daily IAM operations.
Resolve authentication and federation issues.
Maintain access management services.
Ensure compliance with organizational security policies and standards.
Monitor identity systems.
Troubleshoot SSO and federation issues.
Maintain MFA and password-less authentication capabilities.
Support user lifecycle management processes.
Apply patches and configuration updates.
Assist with operational automation and service improvement initiatives.
Sustain enterprise-class identity platforms that enable secure access to critical systems and applications while minimizing operational disruptions.