Identity Management Analyst 2

St. Charles Health System•Bend, OR

12d•$26 - $39•Onsite

About The Position

The Identity Management Analyst II at St. Charles Health System is responsible for user identity provisioning, deprovisioning, security workflows, and IAM tools and platforms. This position ensures the proper access to all types of enterprise applications and data communications systems and services for each user of SCHS IT resources. This position does not directly manage other caregivers, however, may be asked to review and provide feedback on the work of other caregivers.

Requirements

High school diploma or GED.
Minimum of two (2) years’ IT provisioning or Identity Management experience.

Nice To Haves

Bachelor’s degree in Information Technology, Business, or a related field preferred.
CompTIA Security+, CompTIA A+
Four (4) years of related education, experience, or training, in a distributed computing environment, healthcare, or customer service environment.
Knowledge of current and emerging technologies, service delivery processes, clinical practices, and inpatient or outpatient operations.
Understanding and working knowledge of provisioning principles (e.g., role-based access, request processes).
Experience with reacting to end user / business requests.

Responsibilities

Responsible for managing account lifecycle of user objects, which includes the process of provisioning, maintaining, and deprovisioning user accounts in all St. Charles IT systems, ensuring the right level of access at the right time.
Works independently to manage access to core systems, achieving accurate, timely results.
Provides customer support and tier 2 support for end user community.
Applies subject matter knowledge to analyze and solve common and complex business issues within established guidelines and recommends appropriate alternatives.
Works on problems and projects of simple to medium complexity and scope.
Troubleshoots, analyzes, and resolves software application access escalations of low to medium complexity, escalating to more senior team members when necessary.
Identifies potential escalations and proactively alerts management and analyst teams.
Demonstrates knowledge of modern Identity & Access Management and IT security concepts and best practices.
Maintains data integrity and security for assigned applications and systems.
Completes project tasks of simple to medium complexity as assigned.
Interfaces with application teams to develop and document appropriate role-based access to new and existing systems both prior to and post go-live.
Consults with business units when implementing new access levels.
Works proactively with business unit leadership to design processes for support and service request submissions to comply with negotiated Service Level Agreements.
Provides on-call support after hours.
Supports the vision, mission, and values of the organization in all respects.
Supports Value Improvement Practice (VIP- Lean) principles of continuous improvement with energy and enthusiasm, functioning as a champion of change.
Provides and maintains a safe environment for caregivers, patients, and guests.
Conducts all activities with the highest standards of professionalism and confidentiality.
Complies with all applicable laws, regulations, policies, and procedures, supporting the organization’s corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violation of applicable rules, and cooperating fully with all organizational investigations and proceedings.
Provides customer service in a manner that promotes goodwill and is timely, efficient, and accurate.
May perform additional duties of similar complexity within the organization, as required or assigned.