Identity & Driver Cred Spec 1- Reidsville

Georgia Department of Revenue•Reidsville, NC

5d•Onsite

About The Position

The Georgia Department of Driver Services (DDS) is seeking qualified candidates for the position of Identity and Driver Credential Specialist 1. This is a full-time role with a salary of $32,000 annually (non-negotiable). The DDS is a progressive agency focused on providing secure driver and identity credentials with excellence and respect. As an Identity and Driver Credential Specialist 1, you will play a crucial role in the daily lives of Georgia residents by issuing learner's permits, converting out-of-state licenses, administering driving examinations, and issuing identity cards in compliance with state laws. This position requires interaction with a diverse population, patience, attention to detail, and the ability to handle tasks quickly, accurately, and efficiently within established guidelines. DDS also offers internal mobility and career advancement opportunities, with potential promotion to Identity and Driver Credential Specialist 2 after 18 months of satisfactory employment.

Requirements

Must be eighteen (18) years of age
Completion of a high school diploma or GED is required
A valid Georgia Class C or equivalent License is required and must be maintained while employed in this position.
At least one (1) year of Face-to-face Customer Service experience within the last five years
At least one (1) year of Face-to-face experience with cash transactions including handling cash, daily reconciliation, and processing credit card payments within the last five years.
Comfortable working with computer and internet technology.

Nice To Haves

At least three (3) years of Face-to-face Customer Service experience within the last five years
At least three (3) years of recent Face-to-face experience with cash transactions including handling cash, daily reconciliation, and processing credit card payments within the last five years
Live within 30 miles of the Customer Service Center for which you are applying
Bilingual skillset preferred

Responsibilities

Working with citizens to ensure applications, records and documents are completed accurately.
Accompanying drivers in vehicles, both in a traditional and virtual capacity, to evaluate their ability to adhere to Georgia’s driving laws.
Conducting driving examinations for motorcycle and commercial licenses in accordance with state law and regulations.
Operating visual testing equipment.
Accurately collecting payments via cash or credit cards.