Identity and Access Management Administrator

BlueCross BlueShield of Tennessee • Chattanooga, TN

8d • Remote

About The Position

BlueCross BlueShield of Tennessee is hiring an Identity and Access Management Administrator to support day-to-day IAM operations, including ticket triage, user access administration, operational tasks, Active Directory administration, and Facets access management. The role helps ensure users have secure and appropriate access to enterprise systems and applications while supporting security, compliance, and identity governance practices. The employee can develop deeper expertise in Facets security administration and grow into a subject matter expert. This is a remote, work-from-home position; the final interview round takes place onsite at the company’s Chattanooga, Tennessee office. Periodic weekly on-call rotation is required. Sponsorship is not available.

Requirements

• Bachelor’s degree in a computer science or information systems-related field, or equivalent work experience.
• At least 2 years of experience in information security and/or IT-related work.
• Proficiency in Microsoft Office, including Outlook, Word, Excel, and PowerPoint.
• Analytical and problem-solving skills, including the ability to perform non-routine analytical tasks.
• Ability to analyze cross-system access and troubleshoot access requirements.
• Understanding of Identity and Access Management solutions.
• Understanding of Microsoft Active Directory implementation, maintenance, and support in a large-scale environment.
• Understanding of IAM systems, attribute-based security, role-based security, and common connections to applications and systems for centralized identity solutions.
• Understanding of password vaults and service-account password rotation settings in a centralized repository.
• Understanding of troubleshooting approaches and underlying security tools, networking, server, application, and cloud concepts.
• Ability to organize and distribute access using ABAC and RBAC methods.
• Understanding of tables and columns used to identify data needed for an IAM provisioning system.
• Ability to translate technical or complex concepts into information meaningful to IAM team members or business personnel.
• Ability to work independently with minimal supervision or collaboratively in a team with shared responsibility and accountability.
• Understanding of project estimates, planning, and deliverables.

Nice To Haves

• Experience with Windows scripting and automation, such as PowerShell, VBScript, Perl, or batch programming.
• End-user experience with Facets and understanding of healthcare operations, including claims processing and related workflows.
• Advanced Facets experience, Facets security administration experience, and hands-on Active Directory experience beyond basic familiarity.
• A strong business or operational background and significant end-user system expertise, along with motivation to develop IAM technical skills.
• Understanding of APIs, databases, and file connections for application connections.
• Understanding of configuring SSO and step-up authentication to support authorization, including federation services.

Responsibilities

• Create, modify, and delete profiles, groups, and roles to administer secure access to organizational systems.
• Participate in a rotating on-call schedule and help resolve high-priority issues outside normal business hours.
• Create and maintain IAM process documentation and review processes for improvements and efficiencies.
• Meet service level agreements and established turnaround times while ensuring compliance with corporate security standards and policies.
• Assist with periodic access reviews, inactivity reviews, and manual compliance or task validation.
• Respond to customer requests and inquiries about applications and systems, providing guidance or resolution.
• Support day-to-day IAM operations, including initial ticket triage, user access administration, operational tasks, Active Directory administration, and Facets access management.

What This Job Offers

• Job Type: Full-time