Identity & Access Management Support Engineer (ICAM)

CACI • Hanover, MD

6d • Onsite

About The Position

CACI is seeking a ICAM Systems/Software Engineer to join our team in Hanover, MD. Our program delivers and supports enterprise-wide and stand‑alone Identity, Credential, and Access Management (ICAM) capabilities across the Intelligence Community. As part of this mission, you will contribute to a wide range of impactful work including program management, mission support, software integration and development, system engineering, testing, documentation, configuration control, release management, and network/system monitoring. This is an excellent opportunity for someone who enjoys problem‑solving, collaborating with diverse teams, and helping customers succeed with critical ICAM services.

Requirements

• Active TS/SCI clearance with polygraph
• 7+ years of Systems Engineering (SE) experience supporting programs of similar scope and complexity
• Bachelor’s degree in System Engineering, Computer Science, Information Systems, Engineering Science, Engineering Management, or a related discipline
• DoD 8570 IAT Level I (or higher) if determined applicable by COR for CWIP activities
• A total of 12 years SE experience may substitute for a bachelor’s degree

Nice To Haves

• Experience with or knowledge of: Online and telephone customer support
• LDAP directories
• SQL and basic database queries
• RESTful services
• Public Key Infrastructure (PKI)
• Ticketing systems such as JIRA or Redmine
• Ability to: Analyze system applications and troubleshoot effectively
• Understand and clearly communicate complex software systems
• Update Confluence pages and write technical documentation
• Assist with customer training on software capabilities
• Work with customers to understand and define requirements
• Work independently and proactively

Responsibilities

• Guide development teams as they integrate and troubleshoot REST services
• Assist end users in resolving authorization issues, ensuring access is properly granted or denied
• Manage and track support tickets using JIRA
• Provide customer support through email, chat, and phone
• Approach challenges with an analytical and curious mindset—ideal for someone who enjoys solving technical puzzles

Benefits

• flexible time off
• robust learning resources
• comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior