Sr Identity & Access Managements Operations Manager - Active Directory

Procter & Gamble•Cincinnati, OH

11d•$110,000 - $165,300•Hybrid

About The Position

The Operations Manager for InfoSec IAM leads and continuously improves end-to-end service delivery for Identity and Access Management services on a regional and global basis. This role ensures secure, integrated, efficient, and reliable IAM operations that protect company information assets and align IT access with business needs. The Operations Manager for InfoSec IAM manages key IAM applications, Active Directory platforms, and supporting infrastructure used to enable secure authentication, authorization, and use of Group Policy Objects, as well as critical aspects of Company owned Entra ID. The role requires strong operational leadership, practical technical depth, and the ability to work across engineering, service delivery, vendors, security partners, and business stakeholders to maintain resilient and secure IAM services. This role is part of the InfoSec IAM Operations and supports global Active Directory Services, Entra ID, and related IAM capabilities. The team works across multiple regions and partners closely with Level 2 operations, Level 3 specialists, engineering, product and service owners, vendors, and security stakeholders to deliver stable, secure, and continuously improving IAM operations.

Requirements

5+ years of IT experience, with at least 3 years focused within IAM and/or Active Directory, to include but not limited to: LDAP, Active Directory Users & Computers, Domain Controllers, PowerShell, GPO, Windows Server 2019/'22/'25.
At least 1 year of experience working within an IT Operations focused role
Maintaining and patching servers
Fulfilling and answering SNOW tickets
Responding to IT emergencies impacting the business
Safeguarding availability of AD services to the business
Defining and executing service improvement ideas/plans
Tracking & Improving service health metrics
Able to define strategy and leads the delivery and transformation of business outcomes through IT within major business/organization services, products, or programs.
Ability to work hybrid schedule in Cincinnati, OH based office.

Nice To Haves

Certifications: MS Certified in applicable technology, ITIL V4 or V5, Site Reliability Engineer (SRE), CISSP, or any other applicable information security related certifcates.
Bachelor's degree in Computer Science, Information Technology, Cyber Security, or related field.

Responsibilities

Lead end-to-end operational service delivery for assigned InfoSec IAM services, ensuring service quality, reliability, security, and compliance with internal standards and business expectations.
Drive ITIL-based incident, problem, change, and service transition processes, including escalation leadership for complex or high-impact service issues.
Resolve complex operational problems, improve procedures, and facilitate clear communication across technical teams, service owners, vendors, and business stakeholders.
Define, monitor, and improve service levels, KPIs, metrics, operational health measures, and action plans that improve service performance and customer experience.
Continuously identify opportunities to standardize, automate, simplify, and improve IAM operations using practices such as ITIL, SRE, agile, automation, and continuous service improvement.
Lead or participate as an domain SME in crisis management activities for high-impact outages, ensuring timely coordination, decision-making, stakeholder communication, and post-incident learning.
Maintain operational documentation, knowledge articles, procedures, training plans, and reports needed to support service quality, compliance, and business continuity.
Partner with engineering, product owners, solution managers, and security stakeholders to ensure new capabilities are supportable, secure, measurable, and ready for operational transition.
Provide vendor and partner oversight, ensuring support teams meet service expectations, follow approved processes, maintain documentation quality, and execute work within agreed operating models.
Keep current on industry’s best practices and adhere to the latest design best practices, strategies, technologies, and industry changes.
Oversee operational support, stability, security, hardening, monitoring, backup, auditing, disaster recovery readiness, and other operational aspects for enterprise Active Directory environments.
Support operational excellence for Entra ID capabilities including enterprise applications, application registrations, service principals, Graph API permissions, Conditional Access, PIM, MFA, Windows Hello for Business, Entra Connect, and identity synchronization.
Lead or coordinate remediation of Active Directory security findings, implementation of secure baseline requirements, GPO governance, privileged access controls, Tier model alignment, and ongoing hardening efforts.
Ensure Level 2 and Level 3 teams effectively triage, route, troubleshoot, resolve, and document incidents, requests, and changes in ServiceNow or similar ITSM platforms.
Ensure appropriate monitoring, alerting, backups, recovery procedures, continuity documentation, and disaster recovery exercises are maintained for IAM-owned services.
Drive automation, scripting, data hygiene, operational reporting, and simplification of recurring operational activities to improve quality, speed, and reliability.
Plan, approve, coordinate, and validate changes such as platform upgrades, patches, hardening activities, service migrations, tooling transitions, and operational improvements.
Work with IAM service owners, engineering, architecture, security operations, application teams, infrastructure teams, vendors, and regional operations teams to deliver best-in-class service outcomes.