Manager Identity & Access Management Operations

Republic Services•Phoenix, AZ

1d•Hybrid

About The Position

The Manager Identity & Access Management Operations leads the day-to-day operations of the Identity and Access Management (IAM) function, including user access provisioning and deprovisioning, access request fulfillment, role and entitlement management, and access certification activities across a global team. The incumbent ensures IAM processes are reliable, timely, compliant, and aligned with security policies, regulatory requirements, and service level expectations while driving continuous improvement, automation, and operational excellence. The Manager Identity & Access Management Operations partners with Compliance, IAM Engineering, IT, HR, application owners, and business stakeholders to strengthen access controls, reduce risk, and support audit readiness across the organization. The incumbent promotes accountability across IAM workflows and ensures users are granted appropriate access to business systems in a secure, efficient, and controlled manner.

Requirements

Fundamental understanding of Active Directory security.
Strong problem-solving, analytical, interpersonal, and ownership skills.
3 years of experience with Active Directory security and Identity lifecycle management processes.
2 years of experience integrating enterprise identity management, access management, and access governance solutions.
1 year of experience preparing and reporting executive-level metrics to senior leadership.

Responsibilities

Support the development and maintenance of IAM policies, standards, and procedures based on industry best practices and regulatory requirements.
Implement and enforce IAM policies to ensure consistent application across the organization.
Coordinate and update run books.
Oversee the provisioning and de-provisioning of user access rights across various systems and applications.
Support role-based access control (RBAC) and ensure proper segregation of duties (SoD).
Manage the entire lifecycle of digital identities, including creation, modification, and deletion of user accounts.
Collaborate automated workflows for user provisioning and access requests.
Coordinate responses to audits and implement corrective actions as necessary.
Respond to IAM-related security incidents, investigate root causes, and implement measures to prevent recurrence.
Assess and mitigate IAM-related risks through continuous monitoring and vulnerability assessments.
Support the development and maintenance of a strategic IAM roadmap aligned with business goals and IT security objectives and continuously evaluate and recommend improvements to IAM processes and technologies.
Oversee IAM lifecycle management technologies and service delivery, ensuring adherence to established SLAs and incident response criteria for Sev 1 and Sev 2 tickets, while providing leadership with regular reporting on key performance indicators (KPIs) and key risk indicators (KRIs).
Collaborate with vendors and cross-functional stakeholders, including IT, Legal, and Compliance, to evaluate and manage IAM solutions and partnerships while ensuring IAM initiatives align with business objectives, risk requirements, and regulatory expectations.
Develop and deliver IAM training and awareness programs that educate employees on identity and access management policies, procedures, and best practices while promoting organization-wide understanding of the critical importance of IAM.
Lead and develop a team of onshore and offshore IAM professionals through hiring, training, coaching, and performance management, while fostering a culture of collaboration, innovation, and continuous improvement and supporting additional responsibilities as assigned.