Identification Services Operator I

Olgoonik Corporation • Washington, DC

18d

About The Position

The Identification Services Operator provides Department of State ID services for Department employees and contractors and other federal government employees/contractors (applicants). The incumbent also performs required and mandated functions and processes and provides customer support services to system users, employees, and visitors.

Requirements

• Must have a High School Diploma and at least three (3) years of job-related experience or equivalent. An associate’s degree or three years of increasingly responsible administrative experience may be substituted.
• 1 year of clerical and data entry experience or 1 year of college coursework (30 credit hours).
• Good working knowledge of Microsoft Windows applications/programs.
• Good typing skills.
• Good customer services skills.
• Ability to follow oral and written instructions.
• Ability to perform work with supervision.
• Ability to establish and maintain effective working relationships
• Must be highly organized and able to work independently with minimum supervision and direction.
• Ability to handle multiple tasks simultaneously.
• Secret Level Required.
• Must have a current US Government SECRET Personnel Security Clearance or be able to successfully complete a U.S. government administered Investigation.
• Must be a U.S. Citizen.
• Must also be able to maintain a US Government SECRET clearance.

Responsibilities

• Processes applicants for DOS ID cards.
• Processes applications for passport/visa photos.
• Processes ID card applications.
• Prepares status reports.
• Provides customer service support.
• Updates files.
• Identifies and resolves DOS ID card problems.
• Identifies and resolves basic access control problems.
• Conducts FBI fingerprinting.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees